Where are the Wi-Fi hotspots?

The wireless network covers all of the departures area including the Business Quiet Area.

How do I access the Internet?

Your wireless-enabled laptop should automatically detect the WiFiZone - The Cloud™ network identifier (SSID). If not, simply manually set your network identifier to The Cloud™ and follow your laptop on screen instructions.
If you experience any difficulties, call the The Cloud™ helpline on 0870 900 9434 (24 hours a day, 7 days a week).

How much does it cost?

For 30 minutes of online time the cost is just £2.99. There is also a range of other tariffs available either via The Cloud helpline or at www.thecloud.net.
For information regarding accounts with other service providers please visit www.thecloud.net.

How do I pay?

You can either purchase a voucher from St Pancras International, Ebbsfleet International or Ashford International terminals, or pay online using a debit or credit card.

At Ashford: Vouchers are available from both the Ticket Office (before check-in) and Information Desk (after check-in).

For credit/debit card purchases in the terminals, a minimum of £5 online time must be purchased, but by opening a The Cloud™ account, you can store your remaining credit for the next time you travel.

Free WIFI access for Business Premier and carte blanche holders

Business Premier and carte blanche holders benefit from complimentary WIFI access. Please ask a member of staff at the welcome desk for more information.

More information

The service allows you to connect your own wireless-enabled laptop to the Internet and access email services.
The service is operated by The Cloud™ in the UK. The white link address for The Cloud is www.thecloud.net.