Ticket collection at St Pancras, Ebbsfleet or Ashford International stations

Tickets can be collected from the automatic e ticket dispensers, situated at check-in, any time prior to travel. Clients will need to enter their booking reference. Tickets can also be collected from the ticket desk.

Ticket collection at Paris Gare du Nord

We have e-ticket machines to the Gare du Nord in Paris that will allow clients to automatically print out their Eurostar tickets. These are situated on the mezzanine level next to the Eurostar ticket office. Clients will need to enter their booking reference. Tickets can also be collected from the ticket desk.

Ticket collection at Brussels Midi

We have e-ticket machines in Gare du Midi in Brussels that will allow clients to automatically print out their Eurostar tickets. These are situated in the Eurostar check in area. Clients will need to enter their booking reference. Tickets can also be collected from the Railtours office in the Eurostar concourse, where clients will be asked for their booking reference and their passport before the tickets are issued.

When travelling from Belgium stations clients will only be able to use the Eurostar 'Any Belgium station' portion of their ticket if they have their tickets in possession at the time of travel. Ticket on departures can only be arranged from Brussels Midi.

Ticket collection at Lille Europe

Tickets can be collected from any SNCF ticket desk. These are situated in the sales unit "espace vente" which is located in the centre of the station. It is essential that clients have their reference number with them as well as the credit card with the number you entered into the booking using the "ticket anywhere" procedure as follows:

For Lille and selected French station TODs, a credit or debit card number needs to be entered into the booking. The card number is purely to identify the passenger and the card is not used for payment. The passenger will be required to produce the card in order to collect tickets (without this card, tickets cannot be printed). There is no need to specify a station code.

Please note that flexible tickets can only be exchanged once the tickets have been collected by the client.

For bookings created on GDS

Please issue as normal. Tickets can only be collected from the e-ticket machines. Your client will not require a credit card to do this.

What documents do clients need when picking up tickets at the station?

Clients will simply require their booking reference and passport.

Please Note:

Please allow sufficient time to collect your tickets in addition to the minimum check in times. The check-in times are 30 minutes before departure for Leisure Select / Standard Premier* and Standard and 10 minutes for Business Premier. e-Ticket machines are available at the stations mentioned above for ticket collection. Alternatively tickets can be collected from the ticket desks during opening hours.

* Our new Standard Premier class is on sale as of 5 May, for travel from 1 September onwards, and will replace our current Leisure Select class.