ADDITIONAL LONDON-PARIS SERVICES DURING PEAK SUMMER PERIOD
22/07/10
Due to an increase in demand during the peak summer period, we will be running additional London-Paris services between 30 July and 29 August 2010.
All seats on these trains will be standard class only, and tickets will be on sale at a special price of £69 return from 09h00 today, Thursday 22 July.
London to Paris
- Train 9028 departing 13h31, arriving Paris 16h47 (Friday and Sunday only)
Paris to London
- Train 9045 departing 16h43, arriving London 17h59 (Friday only)
- Train 9037 departing Paris 14h43, arriving London 15h59 (Sunday only)
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224 334 with any queries.
EUROSTAR4AGENTS CLOSED ON WEDNESDAY 21 JULY
15/07/10
Please be advised that the Eurostar Contact Centre will be closed on the 21 July 2010 for training purposes. This will mean that the Eurostar4agents Helpdesk (08448 224 334) and the concessions booking hotline (08448 224888) will also be closed.
We would be very grateful if you could make a note of this date and contact us ahead of this time should you need to.
We apologise for any inconvenience this may cause and look forward to hearing from you soon.
EUROSTAR SKI SERVICES - 2010 - 11 WINTER SEASON
13/07/10
Tickets are now on sale for the daytime ski service direct from St Pancras International and Ashford International to the French Alps for the 2010-11 winter season.
The first service will depart on Sunday 19 December 2010 and services will run until Saturday 16 April 2011. Trains will stop at Moûtiers, Aime-la-Plagne and Bourg St Maurice, giving access to over 40 resorts, including top ski destinations such as Courchevel, La Plagne, Tignes, Méribel, and Les Arcs.
Return fares start from £149, please click here for fares information.
For any other queries, please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334
EUROSTAR SERVICE UPDATE - FRIDAY 9 JULY
09/07/10
Following yesterday evening's disruption due to the suspension of the high-speed line in the UK, Eurostar is operating a normal timetable today.
For full details of compensation for disrupted travellers, please click here.
Thank you for your patience and understanding.
Please contact Eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224 334 with any queries.
INDUSTRIAL ACTION ON FRENCH RAILWAYS ON THURSDAY 24 JUNE.
EUROSTAR NOT AFFECTED
22/06/10
A French National Strike will be taking place from 20h00 on Wednesday 23 June until 08h00 on Friday 25 June which will severely disrupt all transport services within France. Eurostar services will however operate as normal.
As connecting French services will be disrupted, we will offer all travellers who have directly purchased connecting onward journeys with us the option to either refund or exchange their tickets for travel within 120 days.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224 334 with any queries.
NEW TIMETABLE FROM 4 JULY TO 11 DECEMBER 2010
11/06/10
Our new timetable is now available for travel from 4 July 2010, valid until 11 December 2010.
Due to an increase in demand during the peak summer period, we will be running additional non-stop daily services between London and Paris/Brussels from 4 July to 30 August 2010.
In addition, from 31 August we will be introducing an early morning non-stop service from London to Brussels, running Monday to Thursday inclusive.
Details of our new timetable can be found by clicking on the links below:
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224 334 with any queries.
INDUSTRIAL ACTION ON FRENCH RAILWAYS ON THURSDAY 27 MAY.
EUROSTAR NOT AFFECTED
26/05/10
There is planned industrial action on French railways from 20h00 CET tonight, Wednesday 26 May, until 08h00 CET on Friday 28 May.
Eurostar services will operate as normal during this period.
Travellers with onward connections may be affected and can exchange their Eurostar tickets free of charge within 60 days of the original date of travel. The normal forward booking horizon for new journeys will apply.
We will send further updates if more information becomes available.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224 334 with any queries.
ADDITIONAL EUROSTAR SERVICES ON MONDAY 17 MAY
17/05/10
Due to the disruption to UK airports, Eurostar will be running six additional services on Monday 17 May. Tickets for these additional trains will be sold in standard class only, and are available to book via eurostar.com:
London to Paris (direct service only)
- Train 9020 departing 11.01, arriving 14.17
- Train 9040 departing 16.32, arriving 19.47
Paris to London (direct service only)
- Train 9045 departing 16.43, arriving 17.59
- Train 9061 departing 20.43, arriving 21.59
London to Brussels via Lille
- Train 9138 departing 14.34, arriving 17.33
Brussels to London
- Train 9141 departing 14.59, arriving 15.56
To save time at the station, please ensure the Print at Home option is selected when making a booking via our website.
We recommend at least a one hour check-in as our stations are likely to be busy.
We will send a further update as soon as possible.
Thank you for your patience.
EUROSTAR TO SPONSOR LONDON 2012
12/05/10
The London Organising Committee of the Olympic Games and Paralympic Games (LOCOG) today announces that Eurostar has become a tier 3 sponsor of London 2012, the 30th domestic sponsor.
Eurostar has become Official International Rail Services Provider and will be providing London 2012 with arrival and departure services at St Pancras International for those competing and working at the Games who are travelling to London on its trains. It will also provide international rail services for London 2012’s operational requirements. Outside of its sponsorship with LOCOG, Eurostar will naturally be carrying many spectators from main land Europe to and from the Games in 2012 itself.
Eurostar has also acquired rights in France and Belgium and become a partner of the French and Belgian National Olympic Committees. As part of these deals, the French and Belgian Olympic teams will travel to and from the Games using Eurostar services.
As part of its sponsorship of the London 2012 Games, Eurostar will be conducting a number of activities across the UK, France and Belgium to promote London 2012 as a truly sustainable Games.
The first main Eurostar activation is the Tri-City-Athlon planned for 14 September 2010 which takes places across the three capital cities that Eurostar serves. Over one day participants will do a swim in Paris, a cycle in Brussels and a run in London.
LOCOG Chair Sebastian Coe commented: “We are thrilled that Eurostar has come onboard as a London 2012 partner. They are an iconic brand with a strong emphasis on quality and I know they will ensure that everyone coming to London 2012 by rail, either as a competitor or spectator, has the best travel experience possible from the moment they start their journey.”
Nicolas Petrovic, Chief Executive of Eurostar, said: "We are proud to be partners with London 2012 and believe we will play a critical role in bringing people from all over Europe. As the high speed rail link between the UK and the continent we will be bringing over a million people to and from the UK during the Games and will help make London 2012 the most sustainable Games possible.”
"The Tri-City-Athlon which will take place in Paris, Brussels and London will be a record-breaking way of demonstrating the proximity of the continental capitals we serve and reinforcing the closeness of the UK to Europe. It will be a great challenge for the participants and will be a key milestone in the run-up to 2012.”
ADDITIONAL EUROSTAR SERVICES FROM FRIDAY 23 TO SUNDAY 25 APRIL
22/04/10
In order to help as many travellers as possible who remain affected by the recent disruptions to air travel, we can now confirm additional services for Saturday 24 April. All additional trains are loaded in standard class only, at a special price of £89.
The following trains are now bookable on eurostar.com:
FRIDAY 23 APRIL:
London to Paris
- Train 9020 departing 11h00, arriving 14h17
- Train 9036 departing 15h32, arriving 18h47
Paris to London
- Train 9045 departing 16h43, arriving 17h59
- Train 9061 departing 20h43, arriving 21h59
London to Brussels
- Train 9112 departing 07h30, arriving 10h28
Brussels to London
- Train 9161 departing 19h59, arriving 21h03
SATURDAY 24 APRIL:
London to Paris
- Train 9020 departing 11h00, arriving 14h17
- Train 9038 departing 16h02, arriving 19h17
Paris to London
- Train 9045 departing 16h43, arriving 17h59
- Train 9061 departing 20h43, arriving 21h59
London to Brussels via Lille
- Train 9150 departing 17h27, arriving 20h33
Brussels to London via Lille
- Train 9133 departing 12h59, arriving 13h56
SUNDAY 25 APRIL:
London to Paris
- Train 9022 departing 11h32, arriving 14h47
- Train 9042 departing 16h55, arriving 20h23
Paris to London
- Train 9037 departing 14h43, arriving 15h59
- Train 9053 departing 18h43, arriving 20h06
London to Brussels
- Train 9132 departing 12h57, arriving 16h03
- Train 9133 departing 12h59, arriving 13h56
To save time at the station, please encourage your travellers to select the Print at Home option when making a booking via our website.
As our stations are still busy, we recommend at least a one hour check-in.
As always, thank you for your support.
EUROSTAR SERVICE UPDATE - WEDNESDAY 21 APRIL
21/04/10 @ 11:30
We are doing everything we can by adding extra trains to help travellers who are experiencing problems due to the recent disruption to air travel.
All additional trains are declassified and will be on offer at a special price of £89 one-way to ensure we help get as many people home as possible.
All services are at full capacity today. Additional services have been confirmed for Friday 23 April, and are now available to book via www.eurostar.com, as follows:
London to Paris
- Train 9020 departing 11h00, arriving 14h17
- Train 9036 departing 15h32, arriving 18h47
Paris to London
- Train 9045 departing 16h43, arriving 17h59
- Train 9061 departing 20h43, arriving 21h59
London to Brussels
- Train 9112 departing 07h30, arriving 10h28
Brussels to London
- Train 9161 departing 19h59, arriving 21h03
We would ask travellers only to come to our stations if they hold a confirmed reservation for travel. For those with reservations, we recommend at least a one hour check-in as our stations will be busy.
Thank you for your patience at this busy time.
EUROSTAR SERVICE UPDATE - MONDAY 19 APRIL
19/04/10
Due to the continued disruption to flights across Europe, demand for Eurostar services remains very high.
Between Monday and Sunday this week, Eurostar will run at least 28 additional trains. All standard class seats will be on offer at a special price of £89 one-way.
Today, all services are at full capacity. We have confirmed extra services for tomorrow as follows. These services will be bookable on eurostar.com within the next hour.
London to Paris
- Train 9022 departing 11:32, arriving 14:47
- Train 9040 departing 16:32, arriving 19:47
Paris to London
- Train 9045 departing 16:43, arriving 17:59
- Train 9061 departing 20:43, arriving 21:59
London to Brussels
- Train 9138 departing 14:34, arriving 17:33. This service will also call at Lille (arriving 16:54)
- Train 9137 departing 13:59, arriving 15:03. This service will also call at Lille (arriving 14:32) and Ebbsfleet (arriving 14:45)
To save time at the station, please ensure the Print at Home option is selected when making a booking via our website.
We would ask travellers only to come to our stations if they hold a confirmed reservation for travel. For those with reservations, we recommend at least a one hour check-in as our stations will be busy.
We will continue to help by adding extra services where possible and will send confirmation of Wednesday's schedule as soon as possible.
Thank you for your patience at this busy time.
EUROSTAR SERVICE UPDATE - FRIDAY 16 APRIL
16/04/10
Due to ongoing disruption to air travel, there is still heavy demand for Eurostar services. We are doing everything we can by adding extra trains to help travellers who are experiencing problems. Inevitably our trains will remain extremely busy over the weekend.
Extra trains have been made available on both Saturday and Sunday and are available to book via www.eurostar.com only. A very limited number of seats remain available for Saturday. Additional trains for Sunday will be available to book through www.eurostar.com in the next hour.
To save time at the station, please ensure the Print at Home option is selected when making a booking via our website.
We would ask travellers only to come to our stations if they hold a confirmed reservation for travel. For those with reservations, we recommend at least a one hour check-in as our stations will be busy.
Over the weekend please check www.eurostar.com for up to date information and availability.
Thank you for your patience during this busy time.
EUROSTAR SERVICE UPDATE - THURSDAY 15 APRIL
15/04/10
Due to the disruption at UK airports, Eurostar services on all routes between London and the Continent are fully booked.
Availability is still showing on the GDS and allowing bookings to be held. This is a system error and the reservations will not be finalised or ticketed as all trains are full today.
We apologise for any confusion this creates for you and your clients.
We will send a further communication later today with more information.
Thank you for your patience at this busy time.
INDUSTRIAL ACTION ON FRENCH RAILWAYS ON 15 APRIL.
EUROSTAR NOT AFFECTED.
15/04/10
Due to ongoing industrial action on the French rail network, customers with connections within France may be affected on Thursday 15 April.
Eurostar services will operate as normal during this period.
Travellers with onward connections may be affected and can exchange their Eurostar tickets free of charge within 60 days for alternative travel within 120 days.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or 08448 224 334 with any queries.
EUROSTAR TRAINS NOT STOPPING AT ASHFORD ON SUNDAY 18 APRIL
26/03/10
Due to engineering works, Eurostar trains will not be stopping at Ashford International on Sunday 18 April, 27 June and 26 September 2010.
Travellers who have booked to travel to or from Ashford International on 18 April should travel to or from St Pancras International or Ebbsfleet International instead.
Eurostar tickets will be valid for travel on South Eastern high-speed services between Ashford and Ebbsfleet/St Pancras. Please click here for details of the best connections and arrival/departure times.
We apologise for any inconvenience this might cause.
For further information, please contact Eurostar4agents on 08448 224334 or email eurostar4agents@eurostar.co.uk.
Visit www.eurostar4agents.com to find out everything you need to know about Eurostar.
INDUSTRIAL ACTION ON FRENCH RAILWAYS ON TUESDAY 23 MARCH
EUROSTAR NOT AFFECTED.
22/03/10
There is planned industrial action on French railways from 20h00 CET tonight, Monday 22 March until Wednesday 24 March 08h00 CET.
Eurostar services will operate normally, however travellers with onward rail connections from Lille or Paris are advised that their journeys may be impacted.
Affected travellers can exchange their tickets for travel within 120 days. All exchanges must be completed no later than 60 days from the original date of travel.
Please contact your Eurostar Account Manager or eurostar4agents at eurostar4agents@eurostar.co.uk or 08448 224334 with any queries.
EUROSTAR TRAVEL UPDATE - FRIDAY 26 FEBRUARY
26/02/10
Eurostar services between the UK and Brussels will resume on Monday 1 March, when the high-speed lines near the site of the recent train accident will re-open.
On Saturday and Sunday there will be 5 direct services between the UK and Brussels. In addition, to ensure that travellers get to their destination these services will be reinforced by a shuttle coach service between Lille and Brussels.
Please note, services from Brussels will depart approximately 20 minutes earlier than the advertised times.
Please click here for full details of the revised timetable between the UK and Brussels on Saturday 27 and Sunday 28 February.
Travellers who decide not to travel on the weekend are being offered to exchange their tickets for a later travel date or for a full refund.
When services resume on Monday 1 March, a speed restriction will be in place in the Brussels area which will add approximately 5 minutes to journey times. Please advise travellers that other short delays could still occur.
On Monday 1 March, the 07:59 Brussels to London service (Train no: 9113) is cancelled. Travellers with tickets for this train are advised to come to the station to travel on either the 06:59 (Train no: 9109) or the 09:29 (Train no: 9119) services to London. Space is available for these travellers on these services.
On Tuesday 2 March a full service between the UK and Brussels is expected to operate.
All of Eurostar’s other services to Paris, Disneyland Resort Paris and the direct ski services continue to operate normally.
We would like to thank you for your continued support and patience during this period.
SUMMARY OF SERVICES ON 27 & 28 FEBRUARY, AND 1 MARCH
Click here for full details of the revised timetable.
Saturday 27 February
London - Lille/Brussels:
- Travellers on train 9126 due to depart at 10:57 will now travel on train 9132 departing at 12:57
Lille/Brussels - London
- Travellers on train 9119 due to depart Brussels at 09:29 will now travel on train 9181 departing Brussels at 11:29. Travellers should check in no later than 09:30, and will travel by shuttle coach service from Brussels to Lille
Sunday 28 February
London St Pancras - Lille/Brussels
- Travellers on train 9148 due to depart at 16:57 will now travel on train 9150 departing at 17:27
- Train 9154 due to depart at 18:25 has been cancelled. We advise travellers to turn up for an earlier service, either train 9144 departing at 16:04, or train 9150 departing at 17:27
- Train 9158 usual departure time 19:34, retimed to 19:27
Lille/Brussels – London St Pancras
- Trains from Brussels and Lille will depart approximately 30 minutes earlier than the published times
- Travellers on train 9181 due to depart Brussels at 11:29 will now travel on train 9137 departing at 13:35
- Train 9163 due to depart at 20:29 has been cancelled. Travellers may travel on train 9157 departing at 18:59 or by coach to Lille departing Brussels at 19:00 and by Eurostar from Lille at 21:05
Monday 1 March
Lille/Brussels – London St Pancras
- Train 9113 due to depart Brussels at 07:59 is cancelled. Travellers with tickets for this train are advised to come to the station to travel on either train 9109 departing at 06:59 or train 9119 departing at 09:29. Space is available for these travellers on these services.
EUROSTAR TRAVEL UPDATE - THURSDAY 25 FEBRUARY
25/02/10 @ 10:00
Following the incident on the Belgium railway last week, sales are now open on a limited number of Brussels services for travel on Friday 26 February.
Trains available to book from the UK to Brussels:
- Train 9112 usual departure time 07:30, retimed to 07:07
- Train 9126 usual departure time 11:04, retimed to 10:59
Trains available to book from the UK to Lille only:
- Train 9132 departs 12:57
- Train 9150 departs 17:27
- Train 9158 departs 19:34
Trains available to book from Brussels to the UK:
- Train 9181 usual departure time 11:29, retimed to 11:11
- Train 9161 usual departure time 19:13, retimed to 19:11
Trains available to book from Lille only to the UK:
- Train 9139 departs Lille 15:05
- Train 9145 departs Lille 16:25
- Train 9163 departs Lille 21:05
Click here for full revised timetable
The above services between the UK and Brussels operate over a diversionary route which will add up to 50 minutes to the normal journey time to/from Brussels. Full services are not expected to resume until Tuesday 2 March at the earliest.
Services will be reinforced by the frequent shuttle coach service between Lille and Brussels which has been operating successfully since the incident.
Ongoing repair work and testing will continue over the weekend, resulting in very limited access to the railway and a limited number of Eurostar services. We will confirm our plans for Saturday and Sunday on Friday morning.
Travellers who do not wish to travel will be able to exchange their tickets for travel at a later date or obtain a refund.
All of our other services to Paris, Disneyland Resort Paris and direct ski services are operating normally.
We apologise for the continued disruption and thank you for your ongoing support.
EUROSTAR TRAVEL UPDATE - TUESDAY 23 FEBRUARY (16:30 GMT)
23/02/2010
Following the incident on the Belgium railway last week, sales are now open on a limited number of Brussels services for travel on Tuesday 23, Wednesday 24 and Thursday 25 February. Sales for travel on Friday 26 February remain closed.
Trains available to book from UK to Brussels (22-25 Feb):
- Train 9112 usual departure time 0730, retimed to 0707
- Train 9126 usual departure time 1104, retimed to 1059
- Train 9154 departs 1835
Trains available to book from UK to Lille only (22-25 Feb):
- Train 9132 departs St Pancras 1257 and Ebbsfleet 1315
- Train 9144 departs 1604
- Train 9150 departs 1727
- Train 9161 usual departure time 1913, retimed to 1911
For full revised timetable
The above services between the UK and Brussels operate over a diversionary route which will add up to 50 minutes to the normal journey time to/from Brussels. Full services are not expected the resume until Tuesday 2 March at the earliest.
Services will be reinforced by the frequent shuttle coach service between Lille and Brussels which has been operating successfully since the incident.
Confirmation of services running from Friday 25 February onwards will be sent on Thursday morning.
Travellers who do not wish to travel will be able to exchange their tickets for travel at a later date or obtain a refund.
All of our other services to Paris, Disneyland Resort Paris and direct ski services are operating normally.
We apologise for the continued disruption and thank you for your on-going support.
EUROSTAR TRAVEL UPDATE – MONDAY 22 FEBRUARY (13:30 GMT)
22/02/10
Due to operational issues in the Ashford area last night, Eurostar services have been subject to delays this morning. Services are now running with minimal delays and therefore travellers booked this afternoon should check in as normal.
Following the incident on the Belgium railway last week, a limited direct service between London and Brussels resumed today. The new route is on suburban commuter lines and access is severely restricted, therefore Eurostar is only able to operate three return trains rather than the usual nine services in each direction. These services will be reinforced by the frequent shuttle coach service between Lille and Brussels which has been operating successfully since the accident.
Travellers for Lille or Brussels are advised to check-in as normal and they will be accommodated on to most appropriate service. Full information is available here.
Travellers who do not wish to travel to Brussels this week will be able to exchange their tickets for travel at a later date or obtain a refund.
Due to the on-going incident investigation, we do not expect full service to resume between London and Brussels before Tuesday 2 March. We do however anticipate an increased number of services from Friday 26 February. We will be in touch on Wednesday with an update.
We apologise for the continued disruption and thank you for your on-going support.
EUROSTAR TRAVEL UPDATE – SATURDAY 20 FEBRUARY (09:30 GMT)
20/02/10
Eurostar services between the UK and Brussels remain suspended following the train incident which occurred on Monday 15 February outside Brussels.
However, from Monday 22 February Eurostar will be able to operate three return services between the UK and Brussels over a diversionary route which will add up to 50 minutes to the normal journey time. It is expected that from Friday 26 February the number of direct services will be slightly increased although full services are not expected to resume until Tuesday 2 March at the earliest.
The new route is on suburban commuter lines and access is severely restricted, therefore Eurostar is only able to operate three return trains rather than the usual nine services in each direction. These services will be reinforced by the frequent shuttle coach service between Lille and Brussels which has been operating successfully since the accident.
Travellers for Lille or Brussels are advised to check-in as normal and they will be accommodated on to most appropriate service.
Travellers who do not wish to travel will be able to exchange their tickets for travel at a later date or obtain a refund.
The number of services between the UK and Lille will also be increased on Monday 22 February although there will be some minor delays to some services.
All of Eurostar’s other services to Paris, Disneyland Resort Paris and direct ski services are operating normally.
Full information is available on www.eurostar.com.
Those travelling between the UK and Brussels from Friday 26 February to Tuesday 2 March are advised that there will still be some disruption but the number of services will increase and further information will be available next week.
EUROSTAR TRAVEL UPDATE – FRIDAY 19 FEBRUARY (17:00 GMT)
19/02/10
Eurostar services between the UK and Brussels remain disrupted following Monday's accident between two commuter trains outside Brussels. This is due to the continued presence of the investigation team on the site of incident.
For travellers whose travel is essential over the coming days we are still operating a regular shuttle coach service between Lille and Brussels to ensure customers reach their destination. Please visit www.eurostar.com for further information.
Eurostar travellers between the UK and Brussels that are due to travel up to and including Friday 26 February can exchange or refund their tickets through their original point of sale.
Services between London and Paris / Disneyland Resort Paris are operating normally.
A further update regarding services from Monday 22 February will be sent out tomorrow morning, Saturday 20 February.
We apologise for any inconvenience to your travellers.
EUROSTAR TRAVEL UPDATE - WEDNESDAY 17 FEBRUARY (17:30 GMT)
17/02/10
Eurostar will continue to suspend all services between the UK and Brussels until Sunday 21 February inclusive. The emergency services and the investigation team are still on the site of the accident and are expected to remain so for the coming days. As a result, no train services, including Eurostar, Thalys, TGV and domestic services, are able to run in the immediate area of the accident.
Eurostar is operating a reduced timetable between its UK stations and Lille.
Travellers between the UK and Brussels are strongly advised to postpone or cancel their journeys. Eurostar travellers can exchange or refund their tickets.
For those travellers whose travel is essential over the coming days we are operating a regular shuttle coach service between Lille and Brussels to ensure customers reach their destination.
Travellers from the UK are being checked in at Brussels Midi station for their onward journey by coach to Lille and then by Eurostar to Ashford, Ebbsfleet and London St Pancras International.
Travellers to Brussels are advised to check-in normally at their Eurostar departure station.
Services between London and Paris / Disneyland Resort Paris are operating normally.
We apologise for any inconvenience to your travellers. Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224 334 with any queries.
EUROSTAR TRAVEL UPDATE - TUESDAY 16 FEBRUARY (15:00 GMT)
Due to an accident between two Belgian commuter trains, services in and out of Brussels are suspended today Tuesday 16 February and Wednesday 17 February. Sales have been closed for these dates and Thursday 18 February.
We therefore advise travellers that do not need to travel to Brussels today or tomorrow to defer or cancel their trip.
Travellers will be able to exchange their tickets for a later date or have them refunded.
Our Paris services are running normally. Lille services are running with delays and availability is limited.
We apologise for any inconvenience to your travellers.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224 334 with any queries.
EUROSTAR SERVICE UPDATE - TUESDAY 16 FEBRUARY (10.00 GMT)
16/02/10 @ 10.00
Due to an accident between two Belgian commuter trains, services in and out of Brussels are completely suspended today Tuesday 16th February. We therefore advise travellers to Brussels to defer or cancel their trips. Tickets can be exchanged for a later date or refunded via the original point of sale.
An emergency shuttle bus service will be running between Brussels Midi and Lille Europe. The journey time is over 1 hour 30 mins and capacity will be very limited, hence we recommend that travellers take this option only if absolutely necessary.
Our Paris services are currently running with delays due to a fire outside of Paris that has affected overhead power supply. For more travel information please click here.
EUROSTAR SERVICE UPDATE - MONDAY 15 FEBRUARY (17.00 GMT)
15/02/10 @ 17.00
Due to an incident involving two Belgian commuter trains, services in and out of Brussels are completely suspended and will remain so for the rest of today. Services will also be suspended between the UK and Brussels on Tuesday 16 February.
We therefore advise travellers who do not need to travel to Brussels either today or tomorrow to defer or cancel their trip. Tickets can be exchanged for a later date or refunded.
Paris and Disney services are not affected, Lille services are running with delays.
A service update will be sent at 09.00 tomorrow morning.
We apologise for any inconvenience this may cause you.
For more travel information please click here.
EUROSTAR SERVICES SUSPENDED BETWEEN UK AND BRUSSELS
15/02/10 @ 11.30
Eurostar has suspended all services between the UK and Brussels Midi station in Belgium today, Monday 15 February, because of a serious accident involving two domestic commuter trains.
The accident is between where the domestic commuter lines and high-speed lines meet at Halle just out side Brussels. This means that Eurostar services and other rail services including Thalys are unable to operate until further notice.
Eurostar is operating a reduced timetable between its UK stations and Lille, however travellers are advised there may be delays to their service. Services between London and Paris / Disneyland Resort Paris are operating normally.
Because of the seriousness of the accident and the expected impact on both domestic and international rail services, travellers between the UK and Brussels are strongly advised to postpone or cancel their journeys. Eurostar passengers can exchange or refund their tickets.
A further up-date regarding tomorrow’s services will be issued later today.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224 334 with any queries.
EUROSTAR TRAVEL UPDATE - MONDAY 15 FEBRUARY (09.30AM)
15/02/10 @ 09.30
Due to an incident on the Belgian domestic line, services in and out of Brussels are completely suspended until further notice. It is possible that services will remain suspended all day.
We advise Brussels travellers booked today to exchange their tickets or have them refunded.
Our Paris services are not affected by the above, however there is a speed restriction between Lille and Calais due to adverse weather conditions.
We apologise for any inconvenience this may cause.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224 334 with any queries.
INDUSTRIAL ACTION ON FRENCH RAILWAYS FROM 2-4 FEBRUARY
- EUROSTAR NOT AFFECTED
29/01/10
Industrial action is planned to take place across the French rail network, starting from 20:00 (local time) on 2 February until 08:00 (local time)
4 February.
Eurostar services will operate as normal during this period. However, connecting services to other destinations within France are expected to be significantly impacted. Travellers with onward connections are therefore advised to postpone their journeys.
Travellers disrupted by the industrial action will be able to exchange their tickets within the next 60 days for travel up to 120 days after the date of exchange.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224 334 with any queries.
LIFT MAINTENANCE AT DISNEYLAND PARIS STATION
22/01/10
From Monday 25 January 2010, the lifts at Disneyland Paris (Marne-la-Vallée) station will be closed for essential maintenance for approximately four months.
Access to the platforms is available by escalators or stairs. Travellers with restricted mobility should inform a member of staff after going through check-in and security, and will be escorted to the platform via the service lifts.
We apologise for any inconvenience this may cause.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224 334 with any queries.
EUROSTAR UPDATE ON WEDNESDAY 13 JANUARY 2010
13/01/10
From Wednesday 13 to Friday 15 January, we are running a near normal service with a small number of cancellations. There may also be some slight delays to journeys.
From Saturday 16 January onwards, we will run a normal service.
Planned services for Thursday 14 January:
From the UK to the Continent -
- Train 9112 departing from London at 07.30 to Brussels is not running. Travellers will be able to travel on train 9120, departing at 08.27
- Train 9044 departing from London at 17.30 to Paris is not running. Travellers can travel on either train 9042, departing at 16.55 or train 9046, departing at 17.55
- Train 9157 departing from Brussels at 18.59 to London is not running. Travellers will be able to travel on train 9163, departing at 20.17
- Train 9053 departing from Paris at 18.43 to London is not running. Travellers will be able to travel on train 9055, departing at 19.13
From the UK to the Continent -
- Train 9006 departing from London at 07.27 to Paris is not running. Travellers will be able to travel on train 9008, departing at 08.02
- Train 9040 departing from London at 16.32 to Paris is not running. Travellers will be able to travel on train 9042, departing at 16.55
- Train 9144 departing from London at 16.04 to Brussels is not running. Travellers will be able to travel on train 9150, departing at 17.27
- Train 9145 departing from Brussels at 15.59 to London is not running. Travellers will be able to travel on train 9149, departing at 16.59
- Train 9053 departing from Paris at 18.43 to London is not running. Travellers will be able to travel on train 9055, departing at 19.13.
We are offering travellers whose alternative train times are not suitable a free exchange or refund. Please see the relevant FAQs for details.
Thank you for your continued support.
EUROSTAR UPDATE FOR WEDNESDAY 13 JANUARY 2010
12/01/10
We will be running a near normal service on Wednesday 13 January with a small number of cancellations.
Travellers on cancelled trains have been allocated a seat on the next available train, as below:
From the UK
- Train 9112 departing from London at 07.30 to Brussels is not running. Customers will be able to travel on train 9120, departing at 08.27
- Train 9044 departing from London at 17.30 to Paris is not running. Customers can travel on either train 9042, departing at 16.55 or train 9046, departing at 17.55
- Train 9154 departing from London at 18.34 to Brussels is not running. Customers will be able to travel on train 9158, departing at 19.34
- Train 9113 departing from Brussels at 08.05 to London is not running. Travellers will be able to travel on train 9119 departing at 09.29
- Train 9157 departing from Brussels at 18.59 to Lille and London is not running. Travellers will be able to travel on train 9163, departing at 20.17
- Train 9053 departing from Paris at 18.43 to Ashford and London is not running. Travellers will be able to travel on train 9055, departing at 19.13
Thank you for your continued support.
EUROSTAR UPDATE - MONDAY 11 JANUARY
11/01/10
On Monday 11 January, Eurostar is running a reduced timetable. Due to the ongoing severe weather conditions, some services have been cancelled and travellers may experience slight delays to their journey. Please click here to view the revised timetable for Monday.
From Tuesday 12 January, we will run a near normal timetable with 80% of services operating. Travellers on cancelled trains have been allocated a seat on the next available train and we advise them to check in no later than 45 mins prior to the new departure time. Please click here to view the revised timetable for Tuesday.
For those on cancelled trains where the alternative train is not suitable, a refund or exchange is available.
Thank you for your continued support.
EUROSTAR UPDATE - SATURDAY 9 AND SUNDAY 10 JANUARY 2010
08/01/10 @ 18.00
Due to the severe weather conditions Eurostar will continue to run a restricted service up to and including Sunday 10 January.
Please refer to www.eurostar.com for Saturday's revised timetable and for further updates over the weekend.
If travellers hold a booking for Friday 08 January to Sunday 10 January but do not need to travel we recommend they cancel or postpone their trip. Refunds and exchanges can be made free of charge anytime within the next two months.
If travellers do decide to travel, please be aware that delays to services may occur due to the continuing severe weather and forecast of further snowfall. Delays and cancellations due to the adverse weather conditions will not be eligible for compensation. For further details of the compensation policy refer to the FAQ section on www.eurostar.com.
Thank you for your continued support.
EUROSTAR SERVICES ON FRIDAY 8 JANUARY 2010
08/01/10 @ 09.00 GMT
Eurostar will continue to run a restricted service up to and including Sunday 10th. Please click here to view the amended timetable.
Disney and Ski services are running normally.
For non-essential travel we recommend cancelling or postponing to a later date. Tickets can be exchanged or refunded for free at any time in the next two months.
Also, there may be additional delays or last minute cancellations.
We apologise for any inconvenience this may cause.
EUROSTAR UPDATE FOR THURSDAY 07 JANUARY 2010
07/01/10 @ 17.00
Due to the current severe weather conditions Eurostar will continue to run a restricted service up to and including Sunday 10th January. If travellers do not need to travel we recommend they cancel or postpone their trip.
In light of the above we have decided not to run our very early morning and late evening services.
The first trains on Friday will be:
- London to Paris train 9002 departing 06:02
- London to Brussels train 9112 departing 07:30
- Brussels to London train 9109 departing 06:59
- Paris to London train 9007 departing 07:13
- London to Brussels train 9154 departing 18:35
- London to Paris train 9050 departing 19:02
- Brussels to London train 9153 departing 17:59
- Paris to London train 9055 departing 19:13
There may be additional delays or last minute cancellations. We are very sorry for any inconvenience this may cause.
We will update more information on planned services for the weekend tomorrow.
EUROSTAR UPDATE - THURSDAY 07 JANUARY 2010
07/01/10 @ 13.40 GMT
Due to the current weather conditions across northern Europe, Eurostar will be running a restricted service over the next few days.
In particular the last trains today will be earlier than usual.
Last departures are:
- London to Brussels Train 9154 departing 18:35
- London to Paris Train 9050 departing 19:02
- Brussels to London Train 9153 departing 17:59
- Paris to London Train 9055 departing 19:13
We are very sorry for any inconvenience this may cause.
*UPDATED* EUROSTAR UPDATE ON THURSDAY 07 JANUARY 2010
07/01/10 @ 10.00
Due to the current bad weather conditions across northern Europe, Eurostar will be running a restricted service over the next few days. For essential travel, passengers should still check-in 30 minutes before the departure time shown on their ticket, however services may be subject to cancellation or delay.
For non-essential travel we recommend cancelling or postponing to a later date. Tickets can be exchanged or refunded for free at any time in the next two months.
We apologise for any inconvenience this may cause.
EUROSTAR SERVICES ON THURSDAY 07 JANUARY 2010
6/01/10 @ 17.45
Eurostar will be operating a near normal service on Thursday 07 January. However, because of the severe weather affecting Kent and northern France, services are subject to possible delay due to continuing speed restrictions.
There is a small planned reduction in the number of services on Thursday 07 January and booked travellers will be re-accommodated onto alternative services.
Cancelled:
07:30 (9112) from London to Brussels
17:30 (9044) from London to Paris
18:43 (9053) from Paris to London
18:59 (9157) from Brussels to London
- Travellers from cancelled 9112 may travel on 9108 (06:20) or 9120 (08.27) from St Pancras.
- Travellers from the cancelled 9044 may travel on the 9042 (16:55) or the 9046 (17:55).
- Travellers of the cancelled 9053 may travel on 9047 (17:13), 9051 (18:13) or 9055 (19:13). These trains will stop additionally at Ashford International.
- Travellers from the cancelled 9157 may travel any other departures from Brussels or Lille.
Travellers who experience difficulty reaching our UK stations will be able to exchange their tickets for travel anytime within the next two months.
EUROSTAR TRAVELLER INFORMATION - WEDNESDAY 06 JANUARY 2010
6/01/10 @ 12.30
Eurostar services are operating today, Wednesday 06 January. However, due to continuing severe weather conditions, services are subject to delay and possible last minute cancellations.
In view of this we are offering all customers booked to travel today, whose journey is not essential, the option to exchange their ticket for travel on another day. You can do this by contacting Eurostar4agents on 08448 224 334, anytime within the next two months. The offer of a free exchange is also available to any customers who may be unable to reach our UK stations due to disruption on other transport networks today.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
COMPENSATION, REFUNDS & EXCHANGE POLICY FOR TRAVEL BETWEEN
WEDNESDAY 18 AND THURSDAY 24 DECEMBER 2009
For full details of the compensation policy please click here.
Refunds and exchanges
Elgar or econnect bookings:
For any bookings made on Elgar or econnect, email eurostar4agents on eurostar4agents@eurostar.co.uk with traveller name, Eurostar booking reference and date of travel.
GDS bookings:
For any bookings made on GDS, agents will need to apply for refunds through BSP via the Refund Application Process.
For passengers wishing to amend their travel dates, contact eurostar4agents on 08448 224334 with details of the current booking reference and the new dates of travel. Exchanges can be made up to 120 days after original date of travel.
Sales are currently closed for travel until Saturday 26 December 2009.
Thank you for your continued patience and understanding.
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