COMPENSATION, REFUNDS & EXCHANGE POLICY FOR TRAVEL BETWEEN
WEDNESDAY 18 AND THURSDAY 24 DECEMBER 2009
For full details of the compensation policy please click here.
Refunds and exchanges
Elgar or econnect bookings:
For any bookings made on Elgar or econnect, email eurostar4agents on eurostar4agents@eurostar.co.uk with traveller name, Eurostar booking reference and date of travel.
GDS bookings:
For any bookings made on GDS, agents will need to apply for refunds through BSP via the Refund Application Process.
For passengers wishing to amend their travel dates, contact eurostar4agents on 08448 224334 with details of the current booking reference and the new dates of travel. Exchanges can be made up to 120 days after original date of travel.
Sales are currently closed for travel until Saturday 26 December 2009.
Thank you for your continued patience and understanding.
EUROSTAR UPDATE TO SERVICES FROM 26 DECEMBER
24/12/09 @ 12.30
Passengers holding a ticket for Saturday 19 to Thursday 24 December will be able to travel today. Please advise travellers to arrive at the terminals no later than 16:00 GMT for travel from London to Paris or Brussels. For travel from Paris or Brussels to London arrive no later than 17:00 CET. All travellers will be allocated a seat on the next available train.
For travel on 26 and 27 December we are planning to run a near normal service on both days, including Ski services. We recommend passengers check-in at least 30 minutes before the departure time shown on their ticket. Please allow 60 minute check-in for the Ski services.
The Disney service will operate outbound only on 26 December, please advise all travellers returning on this date to take the RER to Paris where their tickets will be accepted at Gare du Nord. Normal Disney services will resume from 27 December onwards.
If you or your clients have been caught up in the disruptions of the last few days we would like to again apologise. We really appreciate the patience and understanding everyone has shown during this difficult period.
Please continue to check www.eurostar.com for any further travel updates.
UPDATE TO EUROSTAR SERVICES FOR THURSDAY 24 DECEMBER 2009
24/12/09 @ 09.00
Eurostar will operate services throughout Thursday 24 December to a modified timetable.
We advise customers holding tickets for travel on Thursday 24 December to arrive at the station an hour before their original departure time and we will allocate seating on the next available train.
We will also ensure that anyone holding tickets for any day between Saturday 19 December and Wednesday 23 December will be able to travel.
We will provide a further update this afternoon.
We are very sorry for the inconvenience caused to passengers.
UPDATE TO EUROSTAR SERVICES FOR THURSDAY 24 DECEMBER 2009
23/12/09 @ 16.00
Eurostar will continue to operate services throughout Thursday 24 December to a modified timetable.
We are advising customers with tickets to travel tomorrow to arrive at the station an hour before their original departure time. This will enable Eurostar to allocate seating on the trains and will also minimise queuing for our travellers.
We will also ensure that anyone holding tickets for any day between Saturday 19 December and Wednesday 23 December will also be able to travel.
We are very sorry for the inconvenience caused to passengers and will continue to provide regular updates on www.eurostar.com.
UPDATE ON EUROSTAR SERVICES ON WEDNESDAY 23 DECEMBER 2009
23/12/09 @ 12.50
Eurostar is running services throughout the day today but now advises travellers not to come to St Pancras International this afternoon as all of the available seats for travel today have now been allocated.
We will be running services tomorrow and we are confident that there will be sufficient seats for everyone who wants to travel before Christmas.
We are very sorry for the inconvenience caused to passengers and will continue to provide regular updates.
UPDATE ON EUROSTAR SERVICES ON WEDNESDAY 23 DECEMBER 2009
23/12/09 @ 09.00
Eurostar is running a limited service throughout the day today. Due to the continued backlog of passengers, we still strongly advise those travellers whose journeys are not essential not to travel and rebook or have their ticket refunded.
Our terminals are extremely busy and therefore we cannot accept any further passengers until after 1300 this afternoon.
We will provide a further update this afternoon.
Thank you for your continued understanding during this difficult time.
EUROSTAR SERVICE UPDATEFOR WED 23 & THURS 24 DECEMBER 2009
22/12/09 @ 19.00
The procedures that were put in place to prioritise passengers have worked well and in the course of today the backlog of travellers from the weekend has been cleared.
This has allowed us to amend Tuesday's policy, and therefore customers with tickets for travel between Saturday 19 and Thursday 24 December can now come to the terminal on either Wednesday or Thursday and we will do our best to allocate a seat on the next available train.
Eurostar will continue to operate a restricted service on Wednesday 23 and Thursday 24 December and trains will be running throughout the day.
More information, including an indicative timetable, will be available on www.eurostar.com from first thing Thursday morning.
UPDATE ON EUROSTAR SERVICES ON TUESDAY 22 DECEMBER 2009
22/12/09 @ 12.30
Eurostar continues to run a restricted service today. The procedures that we put in place to prioritise passengers are working well, with stations steadily managing the backlog of passengers.
While we continue to give priority today to customers holding tickets for travel on Saturday 19 and Sunday 20 December, in London and Paris we are now accommodating customers who hold a ticket for travel on Monday 21 December.
As this is a restricted service, we recommend that passengers with tickets for travel for Monday 21 December present themselves at station check-in desks no later than 15:00 (local time).
We are monitoring the situation and continue to advise customers whose journeys are not essential not to travel and to change their tickets for travel in the new year or have their tickets refunded.
A further update will be sent later today to confirm services for tomorrow.
UPDATE ON EUROSTAR SERVICES FOR TUESDAY 22 DECEMBER 2009
21/12/09 @ 18.30
Eurostar will be resuming a restricted service from Tuesday 22nd December. Trains will run between 07:30 and 18:00.
The priority is now to help those travellers who have been waiting with a ticket to travel over the weekend. Therefore, customers will only be eligible for travel on Tuesday 22nd December if they hold a ticket originally booked for Saturday 19th or Sunday 20th December.
Please advise all customers not to go to a Eurostar terminal on Tuesday if this does not apply.
Travellers holding a ticket for Monday 21st or Tuesday 22nd will be eligible for travel on Wednesday 23rd. Those with a ticket for Wednesday 23rd or Thursday 24th will be eligible for travel on Thursday 24th.
Please note, we still strongly advise all customers whose journeys are not essential to rebook for a date in the new year.
We do not advise customers to attempt to travel independently via the channel ports or Channel Tunnel as these means of transport are now operating at full capacity.
Once again, we apologise for the continued disruption and the effect this has on you and your customers. Further updates will follow tomorrow.
EUROSTAR UPDATE
21/12/09 @ 14.00
Eurostar has been conducting a series of test-runs to ensure that the modifications that it has been making to the trains are working effectively.
The test-runs that have been conducted this morning have worked well and if the later test runs are similarly successful, we will be resuming a limited service tomorrow.
As there is a backlog of travellers who were due to travel over the weekend, we continue to strongly advise customers not to travel and to change their tickets for travel in the New Year or have them refunded.
We will send a eurostar4agents news as soon as we have details of which services will be operating. Please refer to www.eurostar.com for further information.
Compensation
For full details of the compensation policy please click here.
Refunds and exchanges
Elgar or econnect bookings:
For any bookings made on Elgar or econnect, email eurostar4agents on eurostar4agents@eurostar.co.uk with traveller name, Eurostar booking reference and date of travel.
GDS bookings:
For any bookings made on GDS, agents will need to apply for refunds through BSP via the Refund Application Process.
For passengers wishing to amend their travel dates, contact eurostar4agents on 08448 224334 with details of the current booking reference and the new dates of travel. Exchanges can be made up to 120 days after original date of travel.
Sales are currently closed for travel until Saturday 26 December 2009.
Thank you for your continued patience and understanding.
EUROSTAR SERVICE UPDATE
21/12/09 @ 10.00
Eurostar will not be operating services today, Monday 21 December, in light of heavy snowfall in northern France.
As a result of the test runs that were conducted yesterday, we now understand the cause of the disruption over the weekend and have identified the modifications that are required.
As we suspected, the acute weather conditions in northern France have caused the disruption. Every year we carry out a ‘winterisation' programme of the entire fleet which to date has successfully protected our trains. We now know, however, that we need to further enhance the snow screens and snow shields in the power cars of the trains.
We have already started making the modifications and to ensure that these new protection measures work effectively we are conducting a further series of test runs today. Our priority is ensuring that when we resume services we provide our customers with a robust and reliable operation.
We sincerely regret having to take this decision and we understand how frustrated and disappointed travellers will be, particularly those who have been waiting to travel for the last three days.
We strongly advise passengers whose travel is non-essential to change their booking to a later date or claim a refund on their tickets. We will provide further details on the claim process shortly.
For customers who have been unable to travel over the last few days, Eurostar will cover the cost of out-of pocket expenses, for example, hotels and taxis. Full details of our compensation policy are on www.eurostar.com
Due to the current high call volumes to eurostar4agents, this line is currently unavailable and we are currently working hard to make sure lines are up and running as soon as possible.
We will provide a further update on our services by 18.00 (GMT) today, Monday 21 December 2009.
EUROSTAR SERVICES SUSPENDED ON SUNDAY 20 DECEMBER
20/12/09
Eurostar has confirmed that on account of the continuing severe weather conditions in northern France it will not be running any services today (Sunday 20 December 2009).
Following the disruption to its services over the last 36 hours, Eurostar does not want to cause its travellers any further disruption and will be conducting a programme of ‘test-trains' today to better understand the problems that have been occurring.
We are committed to restoring our services as soon as possible but our key priority is the safety and comfort of our customers.
We are advising travellers to change their tickets for travel on a later date or have their tickets refunded.
Travellers who suffered major delays on their train services Friday night will be offered £150 compensation per passenger in addition to a refund on their tickets and a free return ticket.
Any passengers who were scheduled to travel yesterday or today (Sunday) can exchange their tickets for travel on a later date or have their tickets refunded.
A further update will be provided later today on www.eurostar.com.
AVIGNON SERVICE ON SALE FROM 22 DECEMBER 2009
18/12/09
Eurostar tickets for the direct weekly summer service to Avignon, in the heart of Provence, will go on sale on Tuesday 22 December 2009. Tickets are available from £109 return in Standard and £249 in Leisure Select.
The direct service will run every Saturday from London St Pancras International and Ashford International from 10 July to 4 September 2009.
The journey from London St Pancras International takes less than six hours (and less than 5h30 minutes from Ashford International) and delivers travellers within a short walk from the ancient city walls.
The recommended check-in time for the direct Eurostar service to Avignon is 60 minutes before departure.
INDUSTRIAL ACTION ON 18 & 19 DECEMBER
16/12/09
There is planned industrial action on Friday 18 and Saturday 19 December. During this period Eurostar services will operate normally.
PLANNED ENGINEERING WORKS: 23 & 24 JANUARY 2010
16/12/09
Due to planned engineering works, we will be running an amended service on
23 & 24 January 2010.
Please click here for details of the amended timetable, and advise travellers of any change to their travel details.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224334 with any queries.
11/12/09
Following a review of our public fare range, from 15 December 2009 our lead-in standard return fare to Paris, Brussels (Any Belgium station) or Disneyland Resort Paris will start at £69.
The new fare still represents excellent value for money with no hidden surcharges or taxes. We will continue to have huge availability of the lead-in fare - and will increase this during 2010 to 2 million plus seats.
Any provisional bookings held from the existing fare range should be confirmed and ticketed by 14 December 2009.
You can find details of the new fares by clicking here or refer to www.eurostar4agents.com.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224334 with any queries.
ASHFORD CONTACT CENTRE TELEPHONE NUMBERS ARE CHANGING
11/12/09
Following a change in industry standards, from 14 December 2009 the Ashford Contact Centre telephone numbers beginning with 0870 will change to 0843 and 0844 numbers.
A new list of our most used numbers are below:
Eurostar4agents 08448 224334
Direct Sales 08432 186186
Continental Trade 08448 242524
Groups 08448 224800
Chauffeur 08448 224844
Concessions 08448 224888
Elgar Help Desk 08448 220119
Eurostar Frequent Traveller:
carte classique 08448 117117
carte blanche 08448 240240
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
NEW EU PASSENGER RIGHTS REGULATION
2/12/09
Please be aware that the new EU Passenger Rights Regulation will come into effect on Thursday 3 December 2009.
The main aim of the regulation is to strengthen rail travellers' rights across Europe by setting certain minimum standards for the industry, particularly for delay compensation, help for travellers during service disruption and assistance for passengers with reduced mobility.
Details of these new Conditions of Carriage can be found on eurostar4agents.com.
Please ensure travellers are aware of our Conditions of Carriage whenever Eurostar tickets are purchased.
For further information, contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334.
27/11/09
Following a review of services, please be aware that the 'Any Kent Station' offer with the Kent train operator, Southeastern, will be withdrawn from 12 December 2009.
Currently Eurostar ticket holders may travel with Southeastern to/from any station in Kent, provided they hold tickets for travel via Ashford International or Ebbsfleet International.
For those wishing to take advantage of the offer prior to 12 December, Ebbsfleet travellers are reminded that they should use local trains and the connecting bus service from Greenhithe station as the offer does not include the use of Southeastern's high-speed services on HS1.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
INDUSTRIAL ACTION ON BELGIAN RAILWAYS ON THURSDAY 5 NOVEMBER
03/11/09
From 22h00 on Wednesday 4 November 2009 there is planned industrial action on Belgian railways for 24 hours.
Brussels Midi station and the rest of the Belgian rail network will be closed. Eurostar services will not be running to Brussels and there will be no onward connections from Brussels.
- On Wednesday 4 November, train 9158 (departing 19h34) will terminate at Lille. Travellers for Brussels on this train should make arrangements to travel on an earlier Eurostar service to Brussels. The last service to Brussels will be train 9154 (departing 18h34).
- On Thursday 5 November, only train 9158 (departing 19h30) from London will operate through to Brussels.
There will be a modified timetable to and from Lille and travellers should check-in as usual. A near normal Paris timetable will operate with some trains having an additional stop at Lille. Services between London / Ashford and Disneyland Resort Paris remain unaffected.
Eurostar will resume normal services on Friday 6 November.
Travellers between the UK and Belgium whose journeys may be disrupted by the strike will be able to refund or exchange their tickets within the next 60 days for travel up to 120 days after the date of exchange.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224334 with any queries.
CHANGES TO ASHFORD CONTACT CENTRE OPENING HOURS
29/10/09
From 2 November, we are making some changes to our Ashford Contact Centre opening hours to enable us to provide the best service to our trade partners.
Our Eurostar4agents helpdesk will be open from 9am until 5pm Monday to Friday. Outside of these hours your call will be diverted to our Customer Services team at Ashford Contact Centre, who will be able to assist with urgent amendments to bookings.
Ashford Contact Centre (including Customer Services team) will now be open during the following times:
08.00 - 19.00 Monday to Friday
09.00 - 17.00 Saturday and Sunday
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
NEW TIMETABLE FROM 13 DECEMBER 2009 TO 3 JULY 2010
28/10/08
Our new timetable is now available for travel from 13 December 2009, valid until 3 July 2010.
The key changes are outlined below:
- The first Brussels service from St Pancras International will now depart at 06.20, also calling at Ebbsfleet and Ashford International
- There will be a slight amendment to this timetable for 5 weeks from 5 January to 4 February 2010. During this period, the 05.25 (9078) and 06.55 (9004) services to Paris will not run Tuesday to Thursday, and will be replaced by the 06.02 (9002) departure
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224334 with any queries.
INDUSTRIAL ACTION ON FRENCH RAILWAYS ON TUESDAY 20 OCTOBER - EUROSTAR NOT AFFECTED
19/10/08
From 20h00 CET tonight, Monday 19 October, there is planned industrial action on French railways for 24 hours.
Eurostar services will operate normally, however Eurostar travellers with onward rail connections from Lille or Paris are advised that their journeys may be impacted.
Travellers between the UK and France whose journeys may be disrupted by the strike will be able to exchange their tickets within the next 60 days for travel up to 120 days after the date of exchange.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224334 with any queries.
LILLE STOP ON INBOUND DISNEY SERVICE 9057
16/10/09
Following a review of our services, from 13 December 2009 the inbound Disney service (9057) will no longer be stopping at Lille Europe.
Alternative Eurostar services from Lille Europe will be train 9161 (departing at 20.35) or train 9163 (departing at 20.56). For those wishing to travel from Lille to Ashford International, the alternative service will be train 9149, departing at 17.35.
Thanks as always for your continued support.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on
08448 224334 with any queries.
PLANNED ENGINEERING WORKS AT ASHFORD: 22 NOVEMBER 2009
01/10/09
Due to planned engineering works, trains will not be stopping at Ashford International in either direction on Sunday 22 November, and sales to/from Ashford for this date are now closed.
Trains 9074, 9057, 9154 and 9059 have been rescheduled to call at Ebbsfleet International. Travellers will be able to embark and alight from either St Pancras International or Ebbsfleet International.
Travellers will be able to rebook for alternative travel dates if they are unable to travel to/from St Pancras International or Ebbsfleet International.
This is for information only as Eurostar will contact travellers directly to advise of any change to their travel details.
Thanks as always for your continued support.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
29/09/09
Please note that Eurostar travellers with wheelchairs need to book a dedicated wheelchair space to ensure a seamless journey.
There are two designated areas in coaches 9 and 10, each allowing for one wheelchair user and a companion. These wheelchair spaces are for use by travellers who have their own wheelchair.
Wheelchair travellers without a booking for wheelchair space may not be able to travel on the service they require.
Special discounted rates are available for wheelchair users and a companion. Please contact Continental Trade team on 08705 55 33 66 or visit www.eurostar4agents.comfor more information.
ASHFORD CONTACT CENTRE OPENING HOURS
13/09/09
Effective from 1 November 2009, Ashford Contact Centre will be changing its opening hours to 08.00-19.00 Monday to Friday and 09.00-17.00 Saturday and Sunday.
Don't forget that Eurostar4agents are now open for an additional hour each day, from 09.00-18.00 Monday to Friday.
LIFT MAINTENANCE AT EBBSFLEET INTERNATIONAL
02/09/09
From 01 Oct 2009, the lifts at Ebbsfleet International will be closed for essential maintenance for approximately five months.
Access to the platforms is available by escalators or stairs however travellers with impaired mobility may prefer to travel from St Pancras International or Ashford International during this period. Sales of wheelchair and companion fares to and from Ebbsfleet International have been closed until the maintenance is completed as there will be no wheelchair access to the platforms.
Our Customer Services team are contacting travellers and agents who have already booked wheelchair fares to offer an alternative option.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
CHANGES TO STATION CAR PARKING
31/07/09
Following a comprehensive review of our services, we will no longer provide complimentary parking for Business Premier travellers and Eurostar carte blanche holders. This will be effective from 7 September 2009 at our Ashford and Ebbsfleet stations and from 14 September 2009 at our Brussels station.
Travellers are reminded that they can still make use of the competitive rates at these car parks. Remember also that all three stations are served by excellent public transport links, which you can find out more about by clicking here.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries. Thank you for your continued support.
DIRECT DISNEY SERVICE AMENDMENTS
29/07/09
Following a review of the direct Disney timetable, this service will be reduced to five services a week outside of school holidays from 4 January 2010, with no services on Tuesdays and Saturdays. During school holidays the service will run daily.
On days when there is no service, travellers can still reach Disneyland Resort Paris by Eurostar from London or Ebbsfleet via Lille, with quick and easy connections to TGV services.
Direct services for the period 4 January - 31 March 2010 are now open for sale in Standard class. Leisure Select sales will commence 4 August 2009.
Thanks as always for your continued support.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
BRUSSELS TICKET OFFICE CLOSURE
23/07/09
With immediate effect the Railtour ticket office in Brussels-Midi/Zuid station is closed for refurbishment and is expected to reopen at the end of October.
Travellers can still collect or exchange their Eurostar tickets at the Brussels-Midi/Zuid International Travel Centre. Travellers will need to allow a little more time than usual for this, especially if they normally use the 10 minute check-in. Please click here for a map of the station showing the location of the travel centre.
Alternatively, travellers can collect their tickets from one of the two e-ticket machines located in the Eurostar check-in area of the station. Set up a Ticket on Departure in the usual way and provide your customer with the 6 or 8 character Elgar reference or 9F locator.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
EUROSTAR SKI SERVICES: 2009 - 10 WINTER SEASON
09/07/09
Tickets are now on sale for direct Eurostar ski services from St Pancras International and Ashford International to the French Alps for the 2009-10 winter season.
The first service will depart on Saturday 10 December 2009 and services will run until Saturday 17 April 2010. Trains will stop at Moûtiers, Aime-la-Plagne and Bourg-St-Maurice, giving access to over 40 resorts, including top ski destinations such as Courchevel, La Plagne, Tignes, Méribel, and Les Arcs.
Return fares start from £149, please refer to eurostar4agents.com/fares for fares information.
For any other queries, please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334.
PLANNED ENGINEERING WORKS: 26 - 27 SEPTEMBER 2009
01/07/09
Due to planned engineering works, we will be running an amended timetable on 26 and 27 September 2009.
These changes are already effective in your booking system, therefore travellers will not need to be advised of any changes to their travel times.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
BUSINESS PREMIER TRAVEL CENTRE AT ST PANCRAS INTERNATIONAL
30/06/09
Following traveller feedback, from Wednesday 1 July the Business Premier Travel Centre at St Pancras International will be moving from its current position next to the main ticket office and will be located directly opposite Business Premier check-in.
This will make Business Premier and carte blanche travellers' journeys even more seamless, enabling them to make the most of the 10-minute check-in. Travellers will be able to collect, purchase, exchange and refund* their tickets quickly and easily.
The Business Premier Travel Centre opens at 0430 on weekdays, 0515 on a Saturday and 0630 on Sundays, closing shortly after the last train has departed.
The ticket office for all other travellers will remain in its current location.
For any queries please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334.
*subject to ticket conditions
EUROSTAR TIMETABLES AND TICKET WALLETS
24/06/09
As part of our Tread Lightly initiative to minimise our impact on the environment, Eurostar has committed to reduce paper usage wherever possible. Last year we reduced our paper usage by 28% compared to 2007, saving 1.4 million sheets. To take this one step further, from 5 July 2009, we will no longer be producing printed timetables or ticket wallets. Instead, customers will be able to download the timetable online from either www.eurostar.com or www.eurostar4agents.com.
By removing printed timetables and ticket wallets Eurostar will be saving another 87 tons of paper or over 650 trees each year! Luggage tags will still be available to travellers on request from each ticket office, at check-in, in the Business Premier Lounge and from the on-board crew.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
CHANGES TO AGENT CONCESSION FARES
23/06/09
Effective from 01 July 2009 agent concession fares will be £59.00 return in standard class and £119.00 return in Leisure Select.
We are pleased to advise that as these new fares are booked in a higher booking class there will be increased availability, making it even easier for you to experience Eurostar for yourself. These fares are available for a travel industry employee and up to three companions.
For more information on booking agents concession fares on GDS or Elgar please click here.
Any bookings using the current fares must be confirmed and ticketed by 30 June 2009.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
INDUSTRIAL ACTION IS SCHEDULED ON LONDON UNDERGROUND
09/06/09
Industrial action is scheduled on London underground from 19:00 on Tuesday 9 June to 19:00 on Thursday 11 June 2009. Eurostar services will be unaffected by this action however travel around London by public transport is likely to be significantly impacted. More up to date information is available from Transport for London’s Live Travel News. You can also plan alternative travel routes at Journey Planner.
Please advise travellers to allow additional time if travelling within London.
LEISURE SELECT FROM LILLE ON INBOUND DISNEY SERVICE
29/05/09
Following customer feedback, Leisure Select will no longer be available for sale on the inbound Disney train 9057 from Lille Europe to Ashford International or St Pancras International with immediate effect. Standard class from Lille Europe, however, will still be available for sale on this service.
Feedback has highlighted that the Leisure Select product offering on this evening service is tailored for the Disney market and may differ from the intercapital services, so the move ensures consistency across our classes of service.
Please note that both Leisure Select and Standard classes are available for sale on the outbound Disney train 9074 from St Pancras International and Ashford International to Lille Europe. Leisure Select customers will be offered a hot breakfast, however champagne will not be available on this service.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
CHANGES TO PUBLIC FARE RANGE
29/05/09
From Tuesday 16 June 2009, we will be making some changes to our public fare range, simplifying it by reducing the number of fares and ticket conditions.
The main changes are summarised below:
- We have introduced ex-UK and ex-Continent one-way fares for all ticket types across the range, which will be available through both Elgar and GDS.
- There will be a slight increase in the Business Premier and Standard class semi-flexible fares and the Brussels fully flexible one way fare.
- As a result of the continued investment in Leisure Select, there will be a slight increase to this class of service across all fares.
- Please note that Business Premier and Standard class fully flexible return fares will not change.
Any provisional bookings held from the existing fare range should be confirmed and ticketed by Monday 15 June 2009.
You can find details of the new fares by clicking here.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
POSSIBLE INDUSTRIAL ACTION IN FRANCE ON 26 MAY - EUROSTAR SERVICES NOT AFFECTED
26/05/09
From Monday 25 May 20h00 (CET) until Wednesday 27 May 08h00 (CET), there is planned industrial action on French railways.
Eurostar expects to operate a normal service during this period. However, Eurostar travellers with onward rail connections from Lille or Paris are advised that there is a possibility that their journeys may be disrupted.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
POSSIBLE INDUSTRIAL ACTION IN FRANCE ON 26 MAY
22/5/09
During the Bank Holiday weekend please visit www.eurostar.com for all up-to-date information regarding the possible general public sector strike in France on Tuesday 26 May.
POSSIBLE INDUSTRIAL ACTION IN FRANCE ON 26 MAY - EUROSTAR EXPECTS TO OPERATE A NORMAL SERVICE
22/05/09
There is a possibility of a general public sector strike across France on Tuesday 26 May. If this goes ahead, it is likely that all public sector services including TGV services, domestic trains, Metro, taxis and buses will be affected.
Eurostar expects to operate a normal service during this period. However travellers with onward rail connections in France are advised that their services may be affected.
Further information is expected late afternoon on Friday 22 May and as soon as it is available it will be published on www.eurostar4agents.com.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
06/04/09
Travelling through Brussels Midi station has just got easier with the introduction of two brand new e-ticket machines.
Make your travellers' day smoother by setting up your Ticket On Departure or e-ticket in the usual way and then directing them to the e-ticket machines for quick, easy, ticket collection. And don't forget to give them the six letter booking reference!
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
INDUSTRIAL ACTION IN FRANCE ON THURSDAY 19 MARCH - EUROSTAR NOT AFFECTED
17/03/09
Due to a planned national strike in France from 20h00 CET on Wednesday 18 March until 20h00 CET on Thursday 19 March, all public sector services including TGV services, domestic trains, Metro, taxis and buses will be affected.
Eurostar expects to operate a normal service during this period. However the industrial action is likely to impact travellers with onward connections within France.
Travellers between the UK and France whose journeys may be disrupted by the strike will be able to exchange their tickets within the next 60 days for travel up to 120 days after the date of exchange.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
CHANGES TO EX-CONTINENTAL FARE RANGE
Please be advised that the price of some of our ex-Continent public fares will change on 17th March 2009. This only applies to journeys purchased in GBP in the UK for travel originating from France or Belgium; singles and return prices originating from the UK will not be affected.
In order to maintain the price that you have already quoted on Elgar Direct and your GDS, you will need to confirm bookings for travel originating from France or Belgium. These reservations must therefore be ticketed before 17th March 2009.
PLANNED ENGINEERING WORKS: 21 & 22 MARCH 2009
Due to essential Eurotunnel engineering works, we will be running an amended service on 21 and 22 March 2009.
Please check details of the amended timetables below, and advise travellers of any change to their travel details.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
CONGRATULATIONS TO THE 10 LUCKY WINNERS FROM OUR RECENT GDS COMPETITION
27/02/09
The correct answer for the station code on GDS for Ebbsfleet is XQE.
The winners will be notified by email and are listed below.
1) Kevin McCarthy - FCm Travel, London
2) Howard Hykin - Ace Travel Management, Essex
3) Andrew King - Carlson Wagonlit Travel, Potters Bar
4) Dean Warburton - Carlson Wagonlit Travel, Nottingham
5) Judith Heinrich - The Appointment Group, London
6) Ellen Collis - Capita Business Travel, Derby
7) Deana Austin - American Express, London
8) Sarah Lancefield - Amity World, Fareham
9) Helen Scrivin - Matrix, Northampton
10) Claire Burns - Egencia, Manchester
A big thank you to all those that took part.
EUROSTAR SERVICES - TUESDAY 5 FEBRUARY 2009
04/02/09
Eurostar services will be operating normally on Thursday 5 February following the heavy snowfall in the UK on Monday 2 February.
As a knock-on effect of the impact on the Eurostar fleet, there are two planned cancellations.
From the UK to Paris:
- Train number 9014, departing London at 09:40 and Ebbsfleet at 09:59.
From Paris to the UK:
- Train number 9015, departing Paris at 09:07.
Please advise travellers to arrive in good time.
Travellers choosing not to travel will be able to exchange their tickets within 60 days for travel within 120 days by contacting eurostar4agents.
Once again, thank you for your patience during this period.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
PLANNED INDUSTRIAL ACTION IN FRANCE 29 JANUARY 2009 - EUROSTAR NOT AFFECTED
27/01/09
Please be aware that industrial action in France is planned from 20h00 CET on Wednesday 28 January until 20h00 CET on Thursday 29 January. This will severely affect all public sector services including TGVs, domestic trains, the Metro, taxis and buses.
Eurostar is expected to operate normally during this time.
Because of this industrial action, Eurostar travellers with tickets for onward connections via Lille or Paris for other destinations in France are advised not to travel. Travellers are able to exchange their ticket for travel on another date.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
EUROSTAR RESTORES FASTER SERVICES FROM 23 FEBRUARY 2009
20/01/09
From 23 February 2009 Eurostar will return to a normal timetable with all services operating at full speed, and fastest non-stop journey times of London - Paris 2h15, London - Brussels 1h51 and London - Lille 1h20. There will be more trains, with up to 19 services per day on the London - Paris route and up to 10 on the London - Brussels route.
The return to a full Eurostar service follows the announcement by Eurotunnel, the owner and operator of the Channel Tunnel, that repairs to the tunnel section will be completed by 10 February.
Between 10 and 22 February, Eurostar will continue to operate its existing departure times, with some trains likely to arrive earlier than currently timetabled.
From 23 February 2009 the increased number of services will lead to some services departing earlier and some later than under the current timetable.
Click here for details of the new timetable.
This new timetable will be loaded into the reservation system this evening, however, which means that for those who have already booked for travel between 23 February and 11 March, bookings will be automatically changed in the reservation system. Please click here for details.
Please advise travellers of any change to their travel details, paying particular attention to amended departure time and train numbers.
Once again, thanks for your continued patience and support.
Please contact eurostar4agents at eurostar4agents@eurostar.co.uk or on 08448 224334 with any queries.
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