What is eurostar4agents?
Eurostar4agents is a travel agent helpdesk to assist with problems, questions and changes to Eurostar products. Note: For technical support on Elgar please call the Elgar helpdesk on 08448 220119. For technical support when booking via GDS please refer to your relevant GDS helpdesk.

Can you check prices and availability for me?
We ask travel agents to check all prices and availability in Elgar or on their GDS. If you don't have access to either of these systems but have an account with us, you can call our Continental Trade department who can check availibility and make a booking for you. The number for Continental Trade is 08448 242524.

Can I combine a flexible with a semi-flexible or non-flexible fare, for example travelling out on a non-flexible and back on a flexible fare?
No, our semi-flexible and non-flexible fares are return-only fares and cannot be combined with other fare types. Please check fare conditions carefully and note that as some booking classes, such as HF or BF, are used for both flexible and non-flexible fares, the booking class gives no indication of ticket flexibility.

Can different travel classes be combined in one booking?
It is possible to combine Leisure Select and Standard fares of the same name and passenger type only. For example, a non-flexible fare can be booked for travel outbound in Leisure Select and returning in Standard.

Can my customer take his dog?
Dogs are not allowed on the trains except Guide dogs. Guide dog bookings have to be made through the Continental Trade department on 08448 242524.

My customer now wants to board at Ashford/Ebbsfleet not St Pancras. Can they do this?
Customers can board at Ashford/Ebbsfleet providing the train stops there. They just need to turn up at the station and go to the manual check-in with their original tickets. However tickets should be booked for departure from the correct station whenever possible.

Can you change dates and times on this booking for me?
Yes subject to the ticket conditions of that booking and availability.

How can i make a change to my Elgar booking?
An exchange of dates and times can be made on your Elgar booking subject to the terms and conditions of the ticket. You will require a ticket printer to print a boarding pass. If you do not have a ticket printer in your office, please contact eurostar4agents on 08448 224334, or see the Elgar pages for more details.

How can i make a change to my GDS booking?
An exchange of dates and times can be made to your GDS booking subject to the terms and conditions of the ticket and if booking still displays an open status. If the booking displays FLWN/USED status please contact eurostar4agents on 08448 224334. More information on exchanges to GDS bookings please click for your relevant GDS Amadeus, Galileo, Sabre.

Who is eligible for travel agent concession fares and what number do i call to book them?
Our agent concession fares are available to all travel agents and up to three companions. Companions must travel with the travel agent at all times. Proof of Agency ID must be made available on request by Eurostar staff. Please click here for more details or call our agents concession line on 08448 224888.

Can you order our brochures and timetables?
As part of our company commitment to reduce our carbon footprint by 35%, Eurostar has committed to reduce our paper usage wherever possible. To help achieve this, from 5 July 2009, we will no longer be producing printed timetables or ticket wallets. Point of sale material can be ordered from Dawsons, click here for more information.

I have a query on my statement can you help me with it?
All statement queries should be directed to our Credit control department at: creditcontrol@eurostar.co.uk

What age does a child start paying?
The child fare applies from age 4 to 11 years inclusive.

Does it matter if I've mispelt the customer's name?
It is important that names are spelt correctly as they are checked against passports. For advice call Eurostar4agents on 08448 224334.

How can I request a vegetarian meal if I have forgotten to put it in the system?
You can still request meals through your system after the booking has been confirmed as long as it is requested at least 12 hours prior to travel. Other special meals may require a longer notice period click here for more details or call eurostar4agents for further help.

How do I get Elgar access?
Elgar is available on one of the following GDS systems: Worldspan, Amadeus, Sabre and Galileo. The forms for access are available through Eurostar4agents or use the online form.

How do i get access to book Eurostar through my GDS?
Eurostar participates in BSP and has standard IATA codes 9F/814. Eurostar is an electronic ticket vendor. Please email e4acontracts@eurostar.co.uk who will arrange access for you.

Does it cost anything to access Elgar?
No

Do I need my own ticket printer to access Elgar?
No if you do not have a Rail ATB2 Ticket Printer you can still access Elgar via a GDS, reserve the ticket and we will post it to you. Alternatively you can queue it through for ticket on departure at St Pancras, Ebbsfleet, Ashford, Brussels and Paris.

Can I do a Ticket On Departure (TOD) in Brussels on Elgar?
TOD's can be collected from one of the two e-ticket machines at Brussels Gare du Midi located in the Eurostar check in area. Travellers will need the 6 character booking reference. TODs can also be collected from the Railtours Office, situated inside Brussels Gare du Midi. Customers will need the Elgar 8 letter reference.

Can I do a TOD in Calais, Lille or Disney?
Yes using the T.Tel entries within Elgar. Click here for details or using your GDS bookings are set up as e-tickets and can be collected as below.

•  In the UK, Brussels and Paris, travellers collect their tickets at the e-ticket machines using the 9F locator.


• To ensure ease of exchange, please advise travellers to only print outbound coupons from e-ticket machines so the return journey remains an e-ticket until travel.

• In Lille and Disney, tickets are collected from the ticket office at the station or at an SNCF self service machine.

I have just made a seat assignment for a booking on Elgar and it say's specific seat not guaranteed go to manual check. What does this mean?
This means that the client has an "overbooked seat" which has been allocated. This occurs when the train is full. Please offer an alternative service where possible. However, if the client wishes to proceed with the overbooked service, then please advise the customer that they may have to sit on a tip-up seat allocated in the coach vestibules. Please note that a meal is not guaranteed for customers travelling on overbooked tickets in Business Premier or Leisure Select.

I have just made a seat assignment for a booking on my GDS and it shows the seat number as 000 what does this mean?
This means that the client has been allocated an "overbooked seat" as there are no seats available. Please offer an alternative service where possible. However, if the client wishes to proceed with the overbooked service, then please advise the customer that they may have to sit on a tip-up seat allocated in the coach vestibules. Please note that a meal is not guaranteed for customers travelling on overbooked tickets in Business Premier or Leisure Select.

Is there a cut off point for pregnant ladies, for travelling on Eurostar?
Eurostar have no stipulation on this, However we do ask that they consult their doctor before they travel.

If your question has not been answered please contact us