What is eurostar4agents?
eurostar4agents is the helpdesk for the Agents to help with problems, questions and changes to Eurostar products. Note: The ELGAR Helpdesk should be called for technical support on ELGAR.

Can you check prices and availability for me?
No, all prices and availability should be checked on the Elgar system or if you don't have access to Elgar you must use Globepost.

Can I combine a flexible with a semi-flexible or non-flexible fare, for example travelling out on a non-flexible and back on a flexible fare?
No, our semi-flexible and non-flexible fares are return-only fares and cannot be combined with other fare types. Please check fare conditions carefully and note that as some booking classes, such as HF or BF, are used for both flexible and non-flexible fares, the booking class gives no indication of ticket flexibility.

Can different travel classes be combined in one booking?
It is possible to combine Leisure Select and Standard fares of the same name and passenger type only. For example, a Non-flexible (Saturday night away) fare can be booked for travel outbound in Leisure Select and returning in Standard.

Can my passenger take his dog?
Dogs are not allowed on the trains except Guide dogs. Guide dog bookings have to be made through the Continental trade department on 08705 553366

My passengers now want to board at Ashford not St Pancras can they do this?
The passenger can board at Ashford providing the train stops and as long as you have notified Ashford International before departure. The date of travel, passenger names, train, coach and seat numbers as well as contact details for the agency should be faxed on company headed paper for the attention of the Ashford Duty Manager on 01233 618 504. Tickets should be booked for departure from Ashford where possible.

Can the passenger just turn up at Ashford and board the train?
No. The customer must let us know if they board at Ashford instead of St Pancras because St Pancras might assume a "no-show" and sell the seat again.

Can you change dates and times on this booking for me?
Yes subject to the ticket conditions of that booking and availability.

How can we make a change to my booking made through Elgar?
An exchange of dates and times can be made on your Elgar booking subject to the terms and conditions of the ticket. These exchanges can be done on your Elgar system if you have a printer to the boarding pass if not please contact eurostar4agents. See the Elgar pages for more details

What is the travel agent concession number and who can travel on that?
The concession department number is 0870 6000 789. The travel agent and three others may travel on that journey. Proof of Agency ID must be made available on request by Eurostar staff.

Can you order our brochures and timetables?
No we can't order your timetables you must contact Dawson Marketing via their web site; www.brochurenet.co.uk

I have a query on my statement can you help me with it?
All statement queries must be directed to Credit control. Telephone no. 020 7922 4558 or by fax on 020 7902 3302

What age does a child start paying?
The child fare applies from age 4 to 11 years inclusive.

Does it matter if I've mispelt the passenger's name?
It is important that names are spelt correctly as they are checked against passports. For advice call Eurostar4agents on 0870 6000 792.

Can I make Globepost bookings over the phone?
No. All booking for Globepost have to be booked on their website www.travelselect.com/globepost

How can I request a vegetarian meal if I have forgotten to put it in the system?
You can still request meals though the system even after the booking has been comfirmed or call eurostar4agents for further help. (Minimum of 72 hours before travel)

How do I get Elgar access?
Elgar is available on one of the following GDS systems: Worldspan, Amadeus, Sabre and Galileo.The forms for access are available through eurostar4agents or use the online form.

Does it cost anything to access Elgar?
No

Do I need my own ticket printer to access Elgar?
No if you do not have a Rail ATB2 Ticket Printer you can still access Elgar via a GDS, reserve the ticket and we will post it to you. Alternatively you can queue it through for ticketing at St Pancras, Ebbsfleet, Ashford and Paris.

Can I do a TOD in Brussels on Elgar?
TODs are collected from the Railtours Office, situated inside Brussels Midi/Zuid. Passengers must use the Elgar 8 letter reference.
You can now queue Eurostar tickets through to Brussels Midi/Zuid at anytime for collection between 0630-2130 everyday.

Can I do a TOD in Calais, Lille or Disney?
Yes using the T.Tel entries within Elgar. Click here for details

I have just made a seat assignment for a booking on Elgar and it say's specific seat not guaranteed go to manual check. What does this mean?
This means that the client has an "overbooked seat" which has been allocated. This occurs when the train is full. Please offer an alternative service where possible. However, if the client wishes to proceed with the overbooked service, then please advise the customer that they may have to sit on a tip-up seat allocated in the coach vestibules. Please note that a meal is not guaranteed for passengers travelling on overbooked tickets in 1st class.

Is there a cut off point that a pregnant lady cannot travel on Eurostar?
Eurostar have no stipulation on this, However we do ask that they consult their doctor before they travel.

If your question has not been answered please contact us