Seats
Selecting seats
If you wish to book a specific seat or seat type, it is best to request these before the booking is ended, please ensure that you sector relate your requests. It is important to check the seat availability display first, because if the seat is not valid, or unavailable the booking will reject as UC (unconfirmed). Once the booking has been ended, IR to check the SSR messages for confirmed seats and the Ticketing Time Limit.
If seats are not requested, they are allocated automatically once a booking has been ended. Only confirm a booking to a client when a coach and seat number is shown as KK in the SSR. If only a coach, but no seat numbers appear, then refer to Overbooking procedures below.
Coach and Seat Availability Display entries
Display which coaches are available to book in for class of service required for sector 1 |
4G1* |
Seat availability display for sector 1 coach 2 |
4G1*/2 |
Check that the coach is valid for the on-board class of travel displayed on the screen:
A is Business Premier, H is Standard Premier and B is Standard class.
(It is very important that the availability display is checked, as coach 7 to 12 are yield managed, so while on one train coach 7 maybe Business Premier, on another it could be Standard Premier. If you select a seat in a Standard Premier coach when booking Business Premier your sectors will UC)
Example of coach availability display
4G1*«
9F 9008 20SEP TRN COACH MAP
0 - QQS 1 - XPG
COACH AVAIL FACILITIES
1 B0
2 B2
3 B0
4 B2
5 B4
14 B0
15 B9
16 B9
17 B0
18 B1
SEAT MAP UNAVAILABLE:X PAID BICYCLE:B
FAMILY COMPARTMENT:F HANDICAPPED FACILITIES:H
UNACCOMPANIED MINOR:U
Example seat availability display
4G1*/5«
9F 9008 20SEP TRN COACH 5
0 - QQS 1 - XPG
B CLASS
R 11 * 12 * R
R 15 . 16 . 17 . 18 . R
R 21 . 22 . 23 * 24 * R
R 25 . 26 . 27 . 28 . R
R 31 . 32 . 33 . 34 . R
R 41 . 42 . 43 . 44 . R
TTT TTT TTT TTT
45 . 46 . 47 . 48 .
51 . 52 . 53 . 54 .
55 . 56 . 57 . 58 .
61 . 62 . 63 . 64 .
65 . 66 . 67 . 68 .
SEAT AVAIL:* BABY:B HCAP:H LAV:L
SEAT TAKEN:. TABLE:T FAMILY:F
WCHR:W WCHR CMPN:C REAR FACE:R ‡
Specific seats (The coach number and seat number must be three digits)
Request seat 31 in coach 7 on segment 2 |
3NSST2/C007S031 (This is c zero zero seven S zero thirty one) |
Request seats 15 and 16 in coach 4 for segement 3 |
3NSST3/C004S015016-1.1,2.1 |
To check coach layout and direction of travel, refer to the online seat plan.
Selecting by seat type
Eurostar seating entry e.g. request for club2 both sectors |
3NSST//T2 |
Code |
Eurostar seat type |
T2 |
Club 2 -2 seats facing each other Business Premier or Standard Premier class, with table |
T4 |
Club 4 and Carre - 4 seats facing each other Business Premier or Standard Premier & Standard class, with table |
E1 |
Solo - Single seat in Business Premier or Standard Premier class, with seat back table |
E2 |
Duo - 2 seats airline style with seat back tables |
W |
Window |
A |
Aisle |
Seat Changes
To change a seat that is already allocated, please follow the below procedure.
cancel seats from the P4 |
41¤ (for sector 1) |
Then check which coach is available for the on board class of service you have choosen |
4G1* (for sector 1) |
To check which seats are available in the choosen coach |
4G1*/10 (for sector 1 coach 10) |
Then request your choosen coach and seat number |
eg. 3NSST1/c010s011 |
Receive |
|
ER |
|
IR |
|
Check new seats are KK in the P4 |
|
when overbooked seats are assigned to your booking, you will receive an SSR message warning you of this.
As well as only a coach number being displayed e.g C007S000 you will also receive the following SSR message
SSR OTHS 1S 2385 SEGMENT/S OVERBOOKED TIP UP SEAT ASSIGNED
At this stage this is a confirmed booking with a tip up seat in a designated coach. Please offer travellers alternative services, or if continuing with the 'overbooking' process, advise them of the following:
- To collect tickets from the E ticket machines or Eurostar ticket office if they haven't printed them at home and then proceed to the manual check-in desk, where they may be offered a confirmed seat due to 'no shows'.
- If there are no seats available, they need to board the train at the coach indicated on their ticket and use a tip up seat.
- A meal is not guaranteed in Business Premier or Standard Premier for overbooked travellers.
