Seats
Selecting seats
When booking a specific seat, please ensure that you sector relate the request and make sure the seat is selected before ending the booking. It is important to check the seat availability display to ensure the requested seat is available. Once the booking has been ended, IR to refresh booking and check for confirmed seats in the *SD field.
A window or aisle request can be made prior to ending a booking. If seats are not requested, they are allocated automatically once a booking has been ended. Only confirm a booking to a client when a coach and seat number is shown as confirmed in Seat Data field (*SD). If only a coach, but no seat numbers appear, then refer to Overbooking procedures below.
Coach and Seat Availability Display entries
Display which coaches are available to book in for class of service required for sector 1 |
SA*S1 |
Seat availability display for sector 1 coach 2 |
SA*S1/C02 |
Check that the coach is valid for the on-board class of travel displayed on the screen.
It is important that the availability display is checked first, as coaches 7 to 12 could either be Business Premier or Leisure Select/Standard Premier* depending on the day and time of travel. Please refer to Product pages if more information is required.
Example of coach availability display
COACH CLASS SEATS COACH CLASS SEATS COACH CLASS SEATS
7 BUS N 36 10 BUS N 26 11 BUS N 36
12 BUS N 36
>SA*C·
>
Example seat availability display
COACH NO: 0007 NON-SMOKING
(--------------------------------------------------------------)
11 15 21 25 31 35 41 45 51 ..
13 17 23 27 33 .. 43 47 53 63
14 18 24 28 34 38 44 48 54 64
(--------------------------------------------------------------)
>SA*C· >SA*C*· >SA*PR·
Specific seats
Request seat 31 in coach 7 on sector 2 |
S.S2/C7*S31 |
Request seats 15 and 16 in coach 4 for sector 2 |
S.S2P1.2/C4*S15.S16 |
To check coach layout and direction of travel, refer to the online seat plan.
Seat Changes
To change a seat that is already allocated, please follow the procedure below.
Check the seat availability display e.g. coach 5 sector 1 |
SA*S1/C05 |
Request new coach and seat number using change seat entry eg coach 5 seat 31 for sector 1 |
S.S1@C5*S31 |
Request new coach and seat number using change seat entry for multiple passengers eg coach 5 seat 31 and 32 for sector 1 |
S.S1P1.2@C5*S31.S32 |
Receive |
R.initials |
ER |
ER |
IR |
IR |
Check new seats in Seat Data field |
*SD |
If the reservation has more than one person travelling and a seat needs changing, all seating will need to be re-assigned. If any partial seat changes are made, this will not be confirmed.
Please note, direction of travel cannot be viewed. If more information is required, refer to the Eurostar seating plan.
When receiving seating Vendor Remarks, if this shows a coach number but no seat numbers (000), this indicates the train is full and overbooking procedures apply. At this stage, this is a confirmed booking with a tip-up seat in a designated coach.
Example overbooking display
** SEAT DATA **
1. 9F 9010 J 20NOV QQSXPG
1. TEST/TMRS KK C0011*S0000 N RAIL
2. 9F 9005 J 24NOV XPGQQS
1. TEST/TMRS KK C0011*S0000 N RAIL
>
Please offer travellers alternative services, or if continuing with the 'overbooking' process, advise them of the following:
- To collect tickets from the Eurostar ticket office and then proceed to the manual check-in desk, where they may be offered a confirmed seat due to 'no shows'.
- If there are no seats available, they need to board the train at the coach indicated on their ticket and use a tip-up seat. A meal is not guaranteed in Business Premier or Leisure Select/Standard Premier*.
For direction of travel, refer to the online seat plan.
*Our new Standard Premier class is on sale as of 5 May, for travel from 1 September onwards, and will replace our current Leisure Select class.
