Seats
Selecting seats
When booking a specific seat, please ensure that you sector relate the request and make sure the seat is selected before ending the booking. It is important to check the seat availability display to ensure the requested seat is available. Once the booking has been ended, IR to refresh booking and check for confirmed seats in the *SD field.
If seats are not requested, they are allocated automatically once a booking has been ended. Only confirm a booking to a client when a coach and seat number is shown as confirmed in Seat Data field (*SD). If only a coach, but no seat numbers appear, then refer to Overbooking procedures below.
Coach and Seat Availability Display entries
It is important that the availability display is checked first, as coaches 7 to 12 could either be Business Premier or Standard Premier depending on the day and time of travel. Please refer to Product pages if more information is required.
To display which coaches are available for the class of service you have booked for sector 1 |
SA*S1 |
To display the seat availibility for your selected coach e.g. sector 1 and coach 2 |
SA*S1/C02 |
Example of coach availability display
COACH CLASS SEATS COACH CLASS SEATS COACH CLASS SEATS
7 BUS N 36 10 BUS N 26 11 BUS N 36
12 BUS N 36
>SA*C·
>
Example seat availability display
9F - EUROSTAR TRAIN NO: 9010 12NOV QQS XPG
COACH NO: 0007 NON-SMOKING
(--------------------------------------------------------------)
11 15 21 25 31 35 41 45 51 ..
13 17 23 27 33 .. 43 47 53 63
14 18 24 28 34 38 44 48 54 64
(--------------------------------------------------------------)
>SA*C· >SA*C*· >SA*PR·
If you see the seat number it is available, if you see .. this means the seat is taken.
To check coach layout and direction of travel, refer to the online seat plan.
Specific seats
Request seat 31 in coach 7 on sector 2 |
S.S2/C7*S31 |
Request seats 15 and 16 in coach 4 for sector 2 |
S.S2P1.2/C4*S15.S16 |
Seat Changes
To change a seat that is already allocated, please follow the procedure below.
Check the seat availability display e.g. coach 5 sector 1 |
SA*S1/C05 |
Request new coach and seat number using change seat entry eg coach 5 seat 31 for sector 1 |
S.S1@C5*S31 |
Request new coach and seat number using change seat entry for multiple passengers eg coach 5 seat 31 and 32 for sector 1 |
S.S1P1.2@C5*S31.S32 |
Receive |
R.initials |
ER |
ER |
IR |
IR |
Check new seats in Seat Data field |
*SD |
If the reservation has more than one person travelling and a seat needs changing, all seating will need to be re-assigned. If any partial seat changes are made, this will not be confirmed.
Please note, direction of travel cannot be viewed. If more information is required, refer to the Eurostar seating plan.
when overbooked seats are assigned to your booking, you will receive an SSR message warning you of this.
As well as only a coach number being displayed in the seat data e.g C007S000 you will also receive the following SSR message in the vendor remarks:
SSR OTHS 1G 2385 SEGMENT/S OVERBOOKED TIP UP SEAT ASSIGNED
At this stage this is a confirmed booking with a tip up seat in a designated coach. Please offer travellers alternative services, or if continuing with the 'overbooking' process, advise them of the following:
- To collect tickets from the E ticket machines or Eurostar ticket office if they haven't printed them at home and then proceed to the manual check-in desk, where they may be offered a confirmed seat due to 'no shows'.
- If there are no seats available, they need to board the train at the coach indicated on their ticket and use a tip-up seat. A meal is not guaranteed in Business Premier or Standard Premier.
