Refunds

• Refunds must be completed with two months of travel date.
• Where an e-ticket shows OPEN status, a refund can be performed on Galileo.
• US Agents - Contact Eurostar USA to request refund gdssalesusa@eurostar.com
• All refunds should be carried out in accordance with the ticket conditions. Please refer to fares for more information.
• After refunding, if you need to rebook your passenger you must do so in a new PNR.
• Please note that you should not attempt to refund either the outbound or the return sector of any return journey while the booking is still open. If a refund is attempted on one sector but travel is expected on another, the booking will corrupt and will not be able to be collected at the station. Therefore please refund after the journey that is still required is complete.