Eurostar

FAQs

Think 9F, think Eurostar

Important update - 02 October

From Monday 2 December 2013 Eurostar will change the collection method on our change/penalty fees for semi flexible tickets (Z,I,G,Y,B,H). Currently, this is collected via the virtual Miscellaneous Charge Order (vMCO) and this will no longer be used. Instead, Eurostar will require the change/penalty fee to be collected using the OD (Oscar Delta) Tax Code.

Find out more click here.

For FAQs click here.


Eurostar e-tickets can be booked on:

  • Amadeus
  • Galileo/Apollo
  • Sabre
  • Worldspan (US agents only) - Paper tickets only, e-ticketing not available.

If you're new to making Eurostar bookings on your GDS check out the Key Information prompts for Amadeus, Galileo and Sabre, which run through the system capabilities and other useful information. (Apollo agents please refer to Galileo)

We strongly recommend you take a peek at the Fares and Pricing and Seats pages tabs, which contain handy hints on how the process differs from making air bookings. These can be reached by using the GDS links on the right hand side of this page, then choosing Fares and Pricing or Seats. Use the other links within these pages to find key information and tips on booking Eurostar, while for the full range of standard GDS entries refer to your GDS help pages.

Where to go for help

For technical formats and when reporting faults contact your GDS helpdesk.

For general Eurostar queries and fault reporting:

UK agents - Eurostar4agents 03448 224334 or email eurostar4agents@eurostar.com

US agents - Eurostar USA 1 800 791 2842 or email gdssalesusa@eurostar.com

Agents new to Eurostar

All IATA agents in the USA can access Eurostar through ARC (accounting code 814). New UK agents click here to contact our Contracts department who will arrange access for you.