Eurostar

Exchanges

Sites without printers should call Eurostar4agents on 08448 224334 for all exchanges.

Quickstep

1

Retrieve booking and check status (queued TOD bookings can only be exchanged by eurostar4agents)

@*JKNMDFVA

2

Cancel sector(s) to be changed

@X2

3

Enter a Received Field

@6YOURINITIALS

4

Availability (use insert @/0 when required)

@A10NOVPBNSPX

5

Sell new sector and assign seat

@01AF3#4R$

6

Quick Re-price (value of new ticket(s) will be shown - please note before continuing)

@X4P#Q

7

Check for boarding pass/new ticket (last opportunity to ignore)

@X4F

Now read Elgar screen to check for fees.

Example

TICKETS REFUNDED/EXCHANGED - REFUND VALUE 0.00

REF/EXCH
T/T TCN		 NO.COUPONS VALUE X/R FEE AMOUNT GBP
IV 519584612 1 215.00 GBP E B. PASS B. PASS
  • If 'REFUND VALUE 0.00' and 'B.PASS' is displayed as above, free boarding passes will be printed, and last-minute exchanges are possible.
  • If a REFUND VALUE is shown, subtract this amount from that shown after the 'Quick Re-price' entry (step 6). This gives the amount to be charged to the customer, including any fees and upgrades. New tickets will be printed and last-minute exchanges are NOT possible.

Call Elgar Help Desk here for advice if necessary, before proceeding.

8

Enter form of payment where fee applies

@5$MS/AGENT

9

Confirm cancellation

@XTX

10

Print new boarding passes or tickets (mandatory entry, even for last-minute exchanges)

@EZT

Boarding passes or tickets?

A boarding pass is usually issued when there are no fees to exchange. It has no value and is similar to an airline 're-val'. If there is time, boarding passes should be sent to client and kept with the original ticket for travel (if there is not time, please refer to Last-minute exchanges below).

New tickets are usually issued where there is a fee or fare difference to pay (although occasionally there may be no payment due). In this case, the system cancels the original ticket, which shows as TE status in booking, and must be returned to the agent (to be stored with the cancelled tickets for auditing purposes). New tickets must be sent to the client and last-minute exchanges are not possible by the agent. For last-minute exchanges involving new tickets (if boarding pass is not displayed at step 7), please contact eurostar4agents on 08448 224334 who can process the exchange for you.

Last-minute exchanges (boarding passes only)

  • Last-minute exchanges are only possible when a boarding pass is issued (check at step 7).
  • Follow the above Quickstep and check for boarding pass(es). Print the boarding pass(es) and retain for your records.
  • Advise passenger to proceed to manual check-in, present original ticket(s) and quote new train number or departure time. Duplicate boarding pass(es) will be issued, as long as check-in is open for the train.
  • Where a new ticket is issued, this must be sent to the passenger and last-minute exchanges are therefore not possible. Please call eurostar4agents on 08448 224334 for assistance.
  • Alternatively, last-minute exchanges can be carried out at the Eurostar station, subject to availability and ticket conditions.
Elgar
GDS International