Ticket Time Limits
ELGAR automatically returns ticketing time limits on completion of a PNR. This time limit is governed by how far in advance the booking is made and cannot be changed. Reservations will automatically expire after the ticketing time and date limit (TTL).
Ticketing
|
Issue ticket (printer sites only) |
EW‡ |
|
Issue test ticket (printer sites only) |
EW‡TEST |
|
Ticketing to a remote location (i.e., agency HQ) |
7T/TRM |
|
Ticket by post (posted to your agency up to 5 working days prior to departure) |
7T/TBP |
|
Ticket deferred (confirms PNR for later ticketing on site) |
7T/TDF |
Ticket on Departure (TOD)
For ticket collection, customers should arrive at least 45 minutes before departure to collect TODs, and need to know their 6-character booking reference (the 8-character booking reference can also be used at e-ticket machines in the UK only).
Ticket on departure St Pancras (collect from e-ticket machines) |
7T/TOD/SPX |
Ticket on departure Ebbsfleet (collect from e-ticket machines) |
7T/TOD/EBF |
|
Ticket on departure Ashford (collect from e-ticket machines) |
7T/TOD/ASI |
|
Ticket on departure Paris (collect from e-ticket machines) |
7T/TOD/PBN |
|
Ticket on departure Brussels (collect from Railtour office, inside Brussels Midi) |
7T/TOD/BXS |
|
Ticket on departure Lille and selected French stations* |
7T/TEL/CC1234567890123456 |
|
Requeue Ticket on departure from Waterloo to Ashford (if queued by mistake). |
7¤T/TOD/ASI |
|
Requeue booking from TOD back to your agency (printer site only). |
7¤T/TDF |
*For Lille and French station TODs a customer credit or debit card number is entered for security purposes only and is not used for payment. There is no need to specify station codes. The customer must quote the 6-letter reference and present the card in order to collect tickets. For a list of French stations where this facility is available, please see A-Z Ticket on Departure.
Trainer's Tips
- Any ticketing or queuing commands will automatically generate a debit to your agency.
- If a booking has been queued, but not ticketed, ELGAR does not permit an agent to make any amendments. Call eurostar4agents for advice and assistance.
Ticket Status Codes
|
Status |
Description |
Action Taken |
|
TK |
Ticket Confirmed |
Ticket has been issued |
|
TT |
Transitional Ticket |
Queued for ticketing |
|
TR |
Ticket Refunded |
Processed for refund |
|
TE |
Ticket Exchanged |
New ticket issued |
|
TV |
Ticket Voided |
Manual void of ticket |
|
TZ |
Ticket Voided |
Printer failure void |
|
TX |
Ticket Voided |
Voided at Eurostar Point of Sale |
|
?? |
Ticket Cancelled |
Not yet refunded or exchanged |
