Booking Thalys is simple as the fares are point to point. There is a separate fares range for Thalys, so we recommend that Eurostar and Thalys services are not combined in the same booking and that a separate PNR is created.
Before making a booking, please check the Destinations and Connections and then use the Quickstep to guide you through a booking. On this page you will find more detailed information on the steps of the booking process.
Availability
There is a 90-day booking horizon for Thalys services.
For bookings to Cologne, the availability screen will show both Thalys and ICE trains. Thalys services are denoted by TH to the left of the screen (see example below), and ICE trains are shown as ES. To book on ICE services, see Cologne on High Speed ICE guide.
4 TGH RN 13:22 BEBMI AF50 AR40 BG-- AT20 AW-A AZ10 AX-A AY-A 2
TH 9429 15:45 DEKOH BF60 BT10 BV10 BZ-- BR60 BW-- BX-- BY--
Seating
There are two classes of service, Comfort 1 (1st class) and Comfort 2 (standard class).
|
Class |
Details |
Seating Options |
|---|---|---|
|
Comfort 1 |
Higher degree of comfort and space. Selection of newspapers. On-board taxi booking service for arrivals in Paris and Brussels. Refreshments served at seat between Paris and Brussels, including a vegetarian option, not bookable in advance. |
window, aisle, solo, duo, club4, specific seat |
|
Comfort 2 |
Refreshments may be purchased from the buffet-bar. |
window aisle, carre (2 passengers or more), specific seat |
Seating plan - Please note that there is no seat availability display in Elgar for Thalys. Please refer to www.thalys.com for the Thalys seating plan.
Overbooking - Always R/RTS to check seat numbers. Thalys operate an overbooking service. If there is no seat number allocated and the message 'seat subject to availability' is displayed, a tip-up seat may be offered if an available seat cannot be found on board.
Pricing
Fares are sold independently from Eurostar and there is a completely separate fares range. See the Thalys Fare Guide for details on fares, booking classes and passenger types. Please note that prices displayed are subject to exchange rate fluctuations and may therefore vary. Thalys have their own fare names, which do not have a Eurostar equivalent, so it is very important to check the fare conditions and advise your client accordingly.
To check current to destinations that are not shown in the Fare Guide, or to check current prices in sterling, please check the fare display in Elgar, for example:
|
Display fares between Brussels Midi and Koln Haupbahnhof |
R/FQDBXSKOL |
|
Display fares in AF class for route specified |
R/FQDBXSKOL18JUL |
Ticketing
Ticketing options are the same as for Eurostar tickets and TODs can be set up for collection in St Pancras, Ebbsfleet, Ashford, Brussels and Paris.
When arranging TODs the customer will need to be given both the Eurostar and Thalys booking references.
