Exchanges
If you have a printer and there is time to get boarding passes or new tickets to client, exchanges can be processed in Elgar, using the Eurostar Exchange Quickstep. However, first read below as there are a few key differences:
- Please ensure that you check ticket conditions, as Thalys ticket conditions may differ to Eurostar ticket conditions and some fares need to be exchanged before booked departure time.
- For agents without printers, please contact Eurostar4agents, who will be able to process exchanges only where there is sufficient time to send boarding passes or tickets to clients.
- Where there is not enough time to get boarding passes or new tickets to client, exchanges cannot be processed in Elgar or by Eurostar4agents and the customer should present tickets at the local Thalys or Eurostar station.
- Stations in Holland and Germany cannot exchange Eurostar bookings, so changes to a connecting Eurostar booking will need to be processed either by the agent, by Eurostar4Agents (for agents without printers) or by the local Eurostar station (ie Paris or Brussels).
Refunds
When refunding Thalys bookings the normal Elgar refunds process applies. Go to Refunds for Direct Services.
You must check refund conditions carefully as these differ from Eurostar fares (e.g. the Librys fares are only 90% refundable after departure).
