Exchanges

If you have a printer and there is time to get boarding passes or new tickets to client, exchanges can be processed in Elgar, using the Eurostar Exchange Quickstep. However, first read below as there are a few key differences:

• Please ensure that you check ticket conditions, as only semi-flexible fares can be changed (with a fee), and changes need to be made before departure from the UK.
• For agents without printers, please contact Eurostar4agents, who will be able to process exchanges only where there is sufficient time to send tickets to clients.
• New tickets (not boarding passes) will be produced, so please ensure there is enough time to get these to the client.
• For last-minute exchanges, please call Eurostar4agents on 0870 6000 792.

Refunds

All ICE fares are non-refundable.