Full refunds and refunds of one leg of a return are now processed differently. Click here to refund one leg of a return.
Full Refunds
- Full refunds can be completed by all printer and non-printer sites.
- Refunds must be completed within 2 months, in accordance with the ticket conditions.
- If refunding does not apply to all passengers, please divide the booking (see Dividing under Changes to provisional bookings).
- To process a full refund, choose from one of the three scenarios below:
1. You have the tickets (Quickstep)
1 |
Retrieve booking (within 2 months) |
R/RTQSSHVT |
2 |
Cancel itinerary |
R/XI |
3 |
Enter received field |
R/RFYOUR INITIALS |
4 |
Quote for a refund (last opportunity to ignore) |
R/XF |
5 |
Cancel and refund ticket (you may no longer ignore) |
R/XT |
6 |
End and retrieve |
R/ET |
2. The client has the tickets (Quickstep)
A full refund cannot be processed without the tickets, so it is necessary to cancel and refund in 2 stages. Upon refund request, cancel the itinerary following steps 1-6 (this ensures any refund before departure conditions are met).
1 |
Retrieve booking (within 2 months) |
R/RTQRSUVT |
2 |
Cancel itinerary |
R/XI |
3 |
Enter received field |
R/RFYOUR INITIALS |
4 |
Calculate refund due (last opportunity to ignore) |
R/XF |
5 |
End and retrieve (you may no longer ignore) |
R/ET |
Once you receive the tickets back from the client, follow steps 6-10 to complete the refund.
| 6 | Retrieve cancelled booking (within 2 months) |
R/RTQRSUVT |
7 |
Enter received field |
R/RFYOUR INITIALS |
8 |
Calculate refund due |
R/XF |
9 |
Process refund |
R/XT |
10 |
End and retrieve |
R/ET |
3. Tickets are queued as TOD (Quickstep)
Bookings that have been set up as a ticket on departure and are in 'telepaid' status, can be refunded, subject to ticket conditions, regardless of whether they have been printed or not. To refund only a part of a TOD booking, please contact eurostar4agents for assistance, as tickets must first be printed.
1 |
Retrieve booking (within 2 months |
R/RTQQVRSU |
2 |
Cancel itinerary |
R/XI |
3 |
Enter received field |
R/RFYOUR INITIALS |
4 |
Quote for a refund (last opportunity to ignore) |
R/XF |
5 |
Cancel and refund ticket (you may no longer ignore) |
R/XT |
6 |
End and retrieve |
R/ET |
Refund One Leg Of A Return
- Sites without printers - it is only possible to refund one leg of a return in some instances. It is therefore advised that sites without printers contact eurostar4agents for assistance for all refunds of one leg of a return.
- Refunds must be completed within 2 months of the travel date, in accordance with the ticket conditions.
- If refunding does not apply to all passengers, please divide the booking (see Dividing under Changes to provisional bookings).
- To refund one leg of a return, choose from one of the three scenarios below:
1. You have the tickets (Quickstep)
1 |
Retrieve booking (within 2 months) |
R/RTQVRUVT |
2 |
Cancel setor(s) no longer required |
R/XE2 |
3 |
Enter received field |
R/RFYOUR INITIALS |
4 |
Display record |
R/RT |
Now check ticket numbers for '??' and continue at step A5 or B5 below:
If '??' precede all ticket numbers (printer sites only!): |
||
A5 |
Quick re-price (to re-price remaining sector) |
R/XP/Q |
A6 |
Enter form of payment |
R/FPMSAGT |
A7 |
Calculate value of old tickets (last opportunity to ignore) |
R/XF |
A8 |
Cancel and refund old tickets |
R/XT |
A9 |
Issue new single ticket If client has not travelled - this new ticket is valid for travel and should be sent to the client. Endorse both old tickets as 'refunded' and retain for audit purposes. If client has travelled - a travelled coupon is issued. This is endorsed 'travelled' and should be retained by agent or client for record of fare paid. The refunded ticket should be marked 'refunded' and retained for audit purposes. |
R/TTP/P_____ |
If '??' do not precede all ticket numbers: |
||
B5 |
Quote for refund of cancelled sector (last opportunity to ignore) |
R/XF |
B6 |
Cancel and refund ticket |
R/XT |
B7 |
End transaction and retrieve. Refunded ticket should be marked 'refunded' and retained for audit purposes. |
R/ET |
2. The client has the tickets
Check ticket conditions:
- If tickets are refundable after departure, only process the refund (following the steps above) once you have received the tickets back from the client. This must be done within 2 months of the travel date of the sector to be refunded.
- If tickets are not refundable after departure, please contact eurostar4agents for assistance.
3. Tickets are queued (TOD)
If booking is in 'telepaid' status, please contact eurostar4agents for assistance.
