First check the top line of your booking to check that it is in Provisional status, as, with the exception of dividing, these changes apply to provisional bookings only. For amendments after tickets have been issued or after booking has been queued for printing, please see the Refunds or Exchanges section.
All change entries must be followed by a Received field then End and Retrieve.
|
Cancel itinerary |
R/XI |
|
Cancel segment 2 |
R/XE2 |
|
Cancel segments 2 to 4 |
R/XE2-4 |
|
Change segment 1 to AF class (you may only change within the same class of travel e.g. within Business Premier) |
R/SB1AF |
|
Insert segment at start of itinerary |
R/RS0 |
|
Insert segment 2 after 0 |
R/RS0,2 |
|
Delete Name (1 passenger) |
R/XEN1 |
|
Delete names 2 and 3 |
R/XEN2-3 |
|
Reassign seat for sector 1 to coach 7 seat 51 |
R/STR/07.51/S1 |
|
Reassign seat(s) for sector 2 to 1st class table |
R/STR*CLUB4/S2 |
Amending a provisional booking itinerary (Quickstep)
|
1 |
Retrieve booking |
R/RTQRNTUPNU |
|
2 |
Cancel sector to be changed |
R/XE1 |
|
3 |
Enter Received Field |
R/RFYOUR INITIALS |
|
4 |
Display Availability (use insert /0 when required) |
R/AD23JANEBFPBN |
|
5 |
Sell one seat in BX class from line 3 and request seat |
R/SS1BX3;R/ST/N |
|
6 |
Fare Quote at relevant fare, eg YO for youth fare |
R/FXP/RYTH |
|
7 |
End and Retrieve |
R/ER |
Dividing (Quickstep)
Dividing can be done both before and after ticketing
|
1 |
Divide passenger 1 |
R/SP1 |
|
2 |
Enter Received Field |
R/RFYOURINITIALS |
|
3 |
File divided passenger's PNR |
R/EF |
|
4 |
Enter Received Field (remaining PNR will be displayed) |
R/RFYOURINITIALS |
|
5 |
End transaction and retrieve |
R/ER |
Dividing more than one passenger
|
Divide out passenger 2 and 4 |
R/SP2,4 |
|
Divide out all passengers 1 to 3 |
R/SP1-3 |
