If customers have comments to make about their Eurostar journey, or if they have experienced a delay, they are invited to call:
Traveller care team
+44 (0)1777 77 78 79
Monday-Friday 09:00 - 17:00.
Alternatively, customers are welcome to write to:
Eurostar Traveller Care
Kent House
81 Station Road
Ashford
Kent
TN23 1AP
United Kingdom
(remember to enclose the original tickets for the journey)
Agents wishing to contact us with regards to their customer comments please click here.
The team aims to respond to all customer comments within 10 working days of receipt.
Agents please note: for refunds of unused tickets, please contact Eurostar4agents on 08448 224334.
