Eurostar

Lost Property

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Lost Property

All non-perishable items are kept at the lost property office at the terminal where the item was found, or at the arrival station for items left on the train. Customers aren't charged to retreive items from UK stations. A variable charge applies for those customers who receive items via a courier.

All perishables are disposed off at the end of the working day.

When contacting a lost property office, the following information will be requested:

  • date when the item was lost
  • train number (coach & seat number if possible)
  • description of the item
  • your contact details and address

Lost Property at St Pancras/Ashford / Ebbsfleet
Tel: 08448 22 44 11 then press 1
Open Monday to Friday from 1000 to 1700 (GMT)
Email lost.property@eurostar.com.
All non-perishable items are kept for 28 days at the lost property office.


For Belgium please note that this is an SNCB office
Lost property at Brussels
Tel 0032 (0) 2 224 88 62
Fax 0032 (0) 2 224 57 68
24hrs/day

Any found item will be handed in to the lost property desk. A fee of 3.80 Euros will be charged when collecting. To claim once back in the UK please visit www.sncb.be and follow the Useful Tips and Lost Property link.


For France please note that these are SNCF offices
Lost property at Paris Nord
Tel/Fax: 0033 (0) 155 315 643 (information line only, no answer phone)

There is no 'personal contact.' Passengers should write or fax their details, along with details of the item lost. You should receive an answer within 3 weeks.
Address :
Service Objets Trouvés
112 rue de Maubeuge
F-75010 Paris
Offices are open from 08 :00 until 13 :00 and 14 :00 until 20 :00 (ECT)

Lost property at Lille Europe
Tel/fax: 00 33 (0) 3 28 55 71 63
Open 7 days/week from 07:30 until 19:00 (ECT)


Lost property at Marne la Vallée
As soon as you realise your loss, and you are still in Marne La Vallée, please report to the station information desk.
After a couple of days, your item will be forwarded to Paris Gare de l'Est
Tel: 0033 (0) 1 40 18 88 73
Open Monday to Friday from 08:00 until 22:00 (ECT)


Lost property at Calais Frethun
Tel: 0033 (0) 3 21 46 81 65


Lost property at Avignon
Tel: 0033 (0) 4 90 27 81 69
Open 7 days/week, from 12:00 until 16:00 (ECT)


Lost property at Moutiers
Tel: 0033 (0) 4 79 04 04 75


Lost property Bourg St Maurice
Tel: 0033 (0) 4 79 04 04 56