e-Ticket Collection is a simple and user-friendly system that enables Eurostar passengers to collect their tickets from the E-ticketing machines. They use touch-screen technology to guide the passenger through the procedure. All you have to do is arrange a Ticket on Departure as normal to London St Pancras and provide your customer with the 8 or 6 character Elgar reference.
It is avaliable to all UK based agents and US agents using Amadeus and Sabre, with Apollo agents to follow shortly.
St Pancras, Ebbsfleet and Ashford: e-ticket machines can be found throughout the ticket office and departures area at St Pancras International, opposite the Avis desk in Ebbsfleet International and next to the check-in gates at Ashford International. Your traveller will need the 6 or 8 character booking reference.
Paris: e-ticket machines can be found in the Eurostar ticket office area on the mezzanine level. Your traveller will need the 6 character booking reference.
There are e-ticket machines in St Pancras International terminal, five in Ebbsfleet International, one machine in Ashford International and three in Paris Gare du Nord all available for TOD collection.
Ticket Collection
- Touch the screen and select the appropriate language
- Enter their six or eight lettered locator reference. Click 'confirm' to continue
- Credit card verification will not be necessary as booked through TMC and the process will move automatically to the next stage before printing
- All tickets including receipt will be printed. Please note, if the reservation has been amended between booking and collection, travellers will need to go to the ticket office to collect tickets
- Proceed to check-in using the automatic check-in gates
Exchanges (only available for fully flexible fares/same day travel)
- Insert ticket via the e-ticket machine. Current itinerary will appear on screen
- Select option to change service. Options will appear for the next four services. Choose the new service required.
- Proceed to check-in using new boarding pass. Please keep original tickets, as boarding pass is not valid without original reservation
