If customers have comments to make about their Eurostar journey, or if they have experienced a delay, they are invited to call:
International Customer Relations team
+44 (0)1777 77 78 79,
Monday-Friday 09:00 - 17:00.
Alternatively, customers are welcome to write to:
International Customer Relations,
Eurostar House,
Waterloo Station,
London
SE1 8SE,
(remember to enclose the original tickets for the journey)
Customers wishing to e-mail their comments please click here. The team aims to respond to all customer comments within 10 working days of receipt.
Agents please note: for refunds of unused tickets, please contact Eurostar4agents on 0870 6000 792
