Disruption to Brussels services 30.11.15

You may already know that our services are currently subject to disruption.  This is due to a track failure on the rail network between Lille and Brussels causing delays and cancellations.

Cancelled services are:

9117 BXS - SPX 08:52
9125 BXS - SPX 10:56
9133 BXS - SPX 12:52
9116 SPX - BXS 08:55
9126 SPX - BXS 10:58
9132 SPX - BXS 12:58

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Online compensationOnline compensation

It’s now easier than ever for travellers to claim compensation if they’re delayed by more than an hour. To claim, they should simply hang onto their tickets, wait 24 hours, then fill in this form.
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Online compensationA few updates to our luggage policy

With our new trains rolling out soon, we’ve made a few small changes to our luggage policy. To help you advise travellers about what they can and can’t take, we’ve put together a handy guide.
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SkiYour high speed slalom to the slopes

If your customers are daydreaming about powdery slopes, this year they’re spoilt for choice with two brilliant routes with Eurostar – direct to Bourg Saint Maurice in the Alps and the French Alps via Lyon.
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Passengersr without seat bookingsTravellers without seat bookings

Our new e320 trains will be arriving towards the end of 2015 and our new design doesn’t include fold-down seats. That’s why we’ve reviewed the way we manage overbooking and travellers without a seat reservation.
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vipEngineering works

We’ll be running a revised timetable between the UK and Paris, Brussels, Lille and Calais on the weekends of 16-17 and 30-31 January 2016. In addition, the last train from Paris to London is closed for sale between February and April 2016.
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Win shopping vouchersTell a friend for your chance to win

Know someone else who might like our newsletters? Send them our way and you could be in with a chance of winning £50 of Love to Shop vouchers..

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